Thought I would get better than this

[#1]

When I signed up to come with PN I thought that I was going to get better speeds than this, now thinking seriously on going back to BT Broadband

With PN    
With BT Broadband  
What a difference
Geoff
dick:green Image tags added.

[#2]

have you triend running the speed test on PN against mybroadbandspeed - to give a fair test.
also posting any line stats from your router may help to give an indication of any issues.

[#3]

The BT reading was done by the "Broadband Test" on PN here is one that I have just done on PN never had any problems with speed whilst on BT
Latest PN reading  
Geoff
dick:green Image tags added.

[#4]

dont despair Geoff  there a lot of people on here who  can help,
there are a lot of differenced between the two speed tests you have just posted, try the PN one again http://www.mybroadbandspeed.co.uk/
also, PN & BT will want you to try this one http://speedtester.bt.com/
also what are you router stats  see here how to get them  http://www.kitz.co.uk/adsl/frogstats.php

[#5]

another thought, you might have been put on ADSL2, that will drop your speed if you synch below 4M, I think that PN can switch you back to ADSL, your BT & Stats will show what you are on

[#6]

Hi Pierre
Just carried out another test as you suggested

Geoff

[#7]

Have just done the "Speedtester.bt.com" test results below
Download speedachieved during the test was - 1723 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2784 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
Geoff

[#8]

Is there anymore info wanted to try and get an answer to my problem?
Geoff

[#9]

Hi Geoff,

Quote

Is there anymore info wanted to try and get an answer to my problem?

Yep, the best thing to do is raise a fault here: https://portal.plus.net/apps/kbdfaults that will allow us to gather the information we need, run some diagnostics and work towards a solution with our suppliers.

[#10]

Hi Adam
If you think I may have a problem then I will raise a ticket, don't want to waste peoples time, but everything seems so slow to what I have been used to.
Geoff

[#11]

OK have just raised a ticket, see wat happens now, but I think a return to BT is looming, after 10 days I am very dissapointed with the speeds I am getting,
Geoff

[#12]

Right, we've noticed that you've been online solidly for 8 days now and your sync speed won't improve without a reboot.
I'd recommend restarting the router during daylight hours for the best chances of your speeds improving.

[#13]

Thanks for that Adam will do it right away
Geoff

[#14]

WORSE THAN EVER NOW

Geoff
dick:green Image tags added.

[#15]

Quote from: geoffp0

Have just done the "Speedtester.bt.com" test results below Your DSL Connection Rate :2784 Kbps(DOWN-STREAM) , 448 Kbps(UP-STREAM) Geoff

has thefigure in bold changed?