Ticket 92147180 - dead line

[#1]

Hi, I raised this yesterday evening, I have internet but no dial tone. Could this be looked at please? Thanks.

[#2]

Hi m0bov,
I can see that this has been raised for you on Ticket: 92147180
Sorry for any inconvenience caused.

[#3]

The above ticket seems to have been deleted since I requested compensation for my line outage 
Please reinstate the ticket and refund me my line rental for 5 days of no phone.

[#4]

Hi m0bov,
I'll pop you a ticket update shortly
Matty