Ticket Response Times

[#1]

I raised a ticket at 15:46 yesterday (ticket ID : 27955036 ) and its still "Awaiting Support Team answer".
Its not a major problem as it was just a question about upping my ADSL from a fixed 2Mb line to Max but I was sort of expecting some sort of response after 19 hours.

[#2]

Hi Steve,
Apologies for the delay - As you can probably imagine, since the Product Refresh we've been pretty busy!
I'll get your order placed now.

[#3]

OK thanks for that James.  I just hope that this time the Max is stable, unlike last time 😉

[#4]

I remember it well from the other forum

[#5]

Had my ticket answered in about 2 hours yesterday (as it said on the portal) so the discrepancy is strange indeed.
Mine was just about the 18 month/12 month contract business and like OP, wasn't urgent by any means.