Weekend slow internet problem fixed quickly

[#1]

I started experiencing intermittent to very slow  i.e. <1.0Mb ADSL download speeds on Friday followed by an essential outage at one point; I attempted a fix myself this morning using the online video guide for the test socket but to no avail so I called CS around 10am which was answered extremely quickly. D****n walked me through the change channels procedure very patiently and had me up and running very fast.  I wasn't aware of the procedure beforehand but in a mail to close the job he also gave me a link to it on the PN website and if the problem occurs again I am confident that I could run through and check the procedure myself to either eliminate the step or fix the issue. Thanks again D****n for excellent CS.

Kind regards, John

[#2]

Hi @John7591,

We are really glad to hear that and we really do appreciate you taking the time to leave your lovely feedback about our colleague.

I will be making sure to pass this feedback on to him and his manager.

Have a lovely afternoon and please don't hesitate to get back in touch for any future queries.