Mook, There's no reason you would have linked this thread with this - http://community.plus.net/forum/index.php/topic,145462.msg1291879.html#msg1291879 - this user has a number of issues with accessing support services. Running a number of concurrent threads does not allow helpful members such as yourself to see easily the whole picture. Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Anonymous
Not applicable
Re: Why should I wait 15 minutes on the phone to renew my contract with you?
Well no I wasn't aware as I certainly don't read all the posts, but in the context of the original post (Simple Question), my response still stands. But having read your link I do feel an apology is due and I'll PM the OP with this.
