bye bye plus.net

[#1]

Hi Matt,  don't think the Thompson router supplied by PN reports interleaving state.  I think the only way for me to tell would be to inspect errors, which were last night: after a reboot:
FEC Errors (Up/Down): 0 / 0 
CRC Errors (Up/Down): 0 / 65
HEC Errors (Up/Down): 0 / 39
So with the amount of CRC / HRC errors and the lack of FEC errors I think that means that interleaving was off.  Not checked this morning, currently earning a crust, will check after work. 

[#2]

Matt, just a thought, if interleaving has been turned on, do I need a re-sync for the router to pick up on this? 

[#3]

It might be worth it, it might update the systems that we can see and therefore show as on on a line test. Let me know when you've had chance to and I'll test and confirm (and chase BT if not).

[#4]

@Matt.  Stats prior to turning on interleaving:
04 Feb 2010 @ 21:25
DSL Connection 
Link Information
Uptime: 0 days, 0:13:21
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 1,184
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00 
Output Power (Up/Down) [dBm]: 12.0 / 16.0 
Line Attenuation (Up/Down) [dB]: 31.5 / 63.5
SN Margin (Up/Down) [dB]: 17.0 / 7.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0 
Loss of Link (Remote): 0 
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0 
CRC Errors (Up/Down): 0 / 65
HEC Errors (Up/Down): 0 / 39
Download speed achieved during the test was - 866 Kbps
Acceptable range of speeds is 200-1000 Kbps.
DSL Connection Rate :1184 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1000 Kbps

PN IP Profile 1000Kbps
My Broadband Speed Checker
Date Download Speed Upload Speed
04 Feb 10 21:27 921 kbps (115kB/s) 344 kbps (43kB/s)
Broadband Speed Checker  Download 912Kbps Upload  332Kbps
Speedtest.net Ping 57ms Download 0.92Mbps Upload  0.36Mbps
Stats when I got home Friday night after interleaving enabled:
05 Feb 2010 @ 19:00
DSL Connection 
Link Information 
Uptime: 0 days, 16:17:19
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 16.0
Line Attenuation (Up/Down) [dB]: 31.5 / 63.5
SN Margin (Up/Down) [dB]: 17.0 / 7.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 12 / 0
Loss of Signal (Local/Remote): 1 / 0 
Loss of Power (Local/Remote): 0 / 0 
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 8 / 0
FEC Errors (Up/Down): 4 / 99,222 
CRC Errors (Up/Down): 4 / 1,000
HEC Errors (Up/Down): 3 / 840

Download speed achieved during the test was - 848 Kbps
Acceptable range of speeds is 200-1000 Kbps.
DSL Connection Rate :1344 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1000 Kbps

Stats Saturday morning after re-sync
06 Feb 2009 @  08:08
DSL Connection 
Link Information
Uptime: 0 days, 0:09:32
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 1,440
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 1.00
Output Power (Up/Down) [dBm]: 12.0 / 16.5
Line Attenuation (Up/Down) [dB]: 31.5 / 63.5
SN Margin (Up/Down) [dB]: 17.0 / 7.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 357
CRC Errors (Up/Down): 0 / 8
HEC Errors (Up/Down): 0 / 7

Download speed achieved during the test was - 840 Kbps
Acceptable range of speeds is 200-1000 Kbps.
DSL Connection Rate :1440 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1000 Kbps
PN IP Profile 1000Kbps
My Broadband Speed Checker
Date Download Speed Upload Speed
05 Feb 10 08:10 917 kbps (115kB/s) 352 kbps (44kB/s)
Broadband Speed Checker  Download 920Kbps Upload  317Kbps
Bit worried about that loss of signal (not seen since connection was fixed) and the amount of errors.  Might this have something to do with the insulation fault 600 meters downstream from the cabinet reported by BT "Engineer" number two?  Just a thought!

[#5]

Don't bother about FEC errors - these are the ones which interleaving fixed

[#6]

@Oldjim,  realise that and those are not the ones I'm worried about:
DSL Connection 
Link Information 
Uptime: 0 days, 16:17:19
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 1,344
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 16.0
Line Attenuation (Up/Down) [dB]: 31.5 / 63.5
SN Margin (Up/Down) [dB]: 17.0 / 7.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 12 / 0 
Loss of Signal (Local/Remote): 1 / 0  
Loss of Power (Local/Remote): 0 / 0 
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 8 / 0
FEC Errors (Up/Down): 4 / 99,222
CRC Errors (Up/Down): 4 / 1,000 
HEC Errors (Up/Down): 3 / 840 
These errors which (possibly) caused the loss of framing / signal which may (if sufficient) lead to loss of connection leading to syncing at a lower speed, and then back to square one! 

[#7]

Now absolutely crap!  Will be moving on!
Uptime: 0 days, 11:10:50
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 1,440
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 1.00
Output Power (Up/Down) [dBm]: 12.0 / 16.5
Line Attenuation (Up/Down) [dB]: 31.5 / 63.5
SN Margin (Up/Down) [dB]: 17.0 / 7.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 2 / 0
FEC Errors (Up/Down): 0 / 59,216
CRC Errors (Up/Down): 0 / 711
HEC Errors (Up/Down): 0 / 591
Can't run BT speedtester, the others don't run properly - download <300Kbps.
Absolute **** after what I've put up with since the 6th Dec.
Bye Bye Pn and Mr Vollmer..

[#8]

Sadly I think it will be the same wherever you go, due to BT's DLM.
(except the support and communication may well be worse)
Unless you have some LLU or cable options........

[#9]

@HPsauce.  Maybe dongleman was right when he asked how good my mobile phone connection was! 

[#10]

Mobile broadband is a serious option now in many areas for some types of user - probably not gaming though.

[#11]

When you consider I had a connection with 920Kbps download, then lost all connection, then got the connection back at 920Kbps only again for it to fail, this company should be able to provide a consistent service for the amount of money they are taking from us each month.  If not, get te! 

[#12]

Hi Dawnrider,
Well your connection has been ongoing the full weekend and your line profile has actually increased from 1000 to 1250, so getting interleaving on has definitely helped. I suspect the slow speeds you've unfortunately had over the weekend were a result of the two problems we had on Friday (referenced as IDs 60522 and 60523 on the following page: http://usertools.plus.net/status/archive)
We're working on getting the network back into balance however this is never something that happens instantly, however rebooting the router in order to connect to a different gateway could well help.
Hope that does make things better for you, and sorry about that.
If you have any more problems please drop me an email and I'll look into it straight away for you.

[#13]

@Matt:, could you possibly get my PN profile upped to the BT one?
09 Feb 2010 @ 10:51
DSL Connection 
Link Information
Uptime: 3 days, 2:53:23
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 1,440
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 2.00
Output Power (Up/Down) [dBm]: 12.0 / 16.5
Line Attenuation (Up/Down) [dB]: 31.5 / 63.5
SN Margin (Up/Down) [dB]: 17.0 / 7.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 7 / 0
FEC Errors (Up/Down): 10 / 1,157,753
CRC Errors (Up/Down): 10 / 4,249
HEC Errors (Up/Down): 5 / 3,573

Download speed achieved during the test was - 843 Kbps
Acceptable range of speeds is 400-2000 Kbps.
DSL Connection Rate :1440 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1250 Kbps
PN IP Profile 1000Kbps 
My Broadband Speed Checker
Date Download Speed Upload Speed
09 Feb 10 10:54 925 kbps (116kB/s)    349 kbps (43.6kB/s)

Speedtest.net Ping 88ms Download 0.93Mbps Upload  0.36Mbps
Thanks in anticipation!

[#14]

Thanks again Matt, just re-synced:
09 Feb 2010 @ 12:02
DSL Connection 
Link Information
Uptime: 0 days, 0:01:23
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 1,408
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00 
Output Power (Up/Down) [dBm]: 12.0 / 16.5
Line Attenuation (Up/Down) [dB]: 31.5 / 63.5 
SN Margin (Up/Down) [dB]: 17.0 / 7.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 17 
CRC Errors (Up/Down): 0 / 1 
HEC Errors (Up/Down):

My Broadband Speed Checker
Date                          Download Speed          Upload Speed
09 Feb 10 12:05    1174 kbps (147kB/s)    353 kbps (44.1kB/s)
Speedtest.net Ping 73ms Download 1.18Mbps  Upload  0.357bps 
Happy with that, (until you can get me FTTC /H! ) 

[#15]

They're looking like pretty good results for a 1250 profile