Pretty simple really. Lets see how many people have had their plusnet orders cancelled. I`ll start the ball rolling at 5 appointments in 7 days!!!!!!! After making the vital mistake of trying to order the fibre service from Plusnet.
1st: Order: Placed 10-2-2015, email confirming install date of 23-2-2015. Cancelled 9 days later!!!!! Not the 7 days like the confirmation email stated
2nd Order: Placed 18-2-2015, email confirmed install date of 25-2-2015 Cancelled same day by Plusnet.
3rd Order: Placed 18-2-2015, email confirmed install date of 2-3-2015 Cancelled by
[removed] from Plusnet. (Had to ring for confirmed email from Plusnet)
4th Order: Placed 20-2-2015 Phone call confirmed install date of 25-2-2015 Cancelled by Plusnet at half past 8 the night before. (They did decide to leave a voicemail 30 mins before call centre shuts.)
5th Order: Placed 25-2-2015 Order placed by Plusnet NOT me (Somehow they know when Im home) Cancelled AGAIN!!!!!!!!!!!!
Can I ask, Is this standard practice for Plusnet? I keep being told this isnt standard, But Its clear from this forum, Im not the only one having to put up with it. Nearly 12 hours on the phone, Im still no closer to having fibre fitted. As I`ve tried to give Plusnet every single chance to explain why this is happening, And Im bored of hearing the excuses from them now, I`ve decided to make this farce public.
I`ve had 1 single CSR who actually knew what he was talking about. I knew plusnet became a joke when a CSR somehow managed to ping my router and inform me there was a NO problem with my service. Funny how he ping'd my router, it wasnt even switched on. LIAR. After constant attempts as to why this is happening to me, I decided to escilate it to a manager. What a huge mistake, Apparently a Telecommunications company CANT put me onto a manager. They need 4 hours to prepare their fairy tale. But in all fairness to Plusnet, They must of had a recent recruiment drive, As every manager came back with the following excuse. "The CSR is either new or just trained." Clearly training needs to be sorted out properly.
I managed to speak to a manager today at the same time as an "Online Chat," Manager on the telephone, "Your not bound by any contract as the contract hasnt started yet." Online Chat CSR, "Your contract started on the 10th". Whos wrong? I can post the chat logs from these conversations with plusnet online chat. My personel favourite is when the online chat CSR compared themselves to 999 emergency services, stating that paramedics and 999 operatives arent as important as doctors. Again I can upload the chat log. Now youd think you couldnt beat that, Today I received a voice mail for 4 minutes today from link:csa removed (Another Manager) laughing, Joking around and swearing. I`ll give you a clue
[removed], Dont press redial and leave your microphone on. Again i`ve got this Voicemail from my phone and it can be uploaded for people to listen to. After informing Plusnet of what had happened and requested that
[removed] DOESNT contact me, Guess who rings,
[removed]. Sorry link:csa removedbut dont call me a
[Censored] to your colleague and think you`ll get away with it. after ringing plusnet AGAIN about the disgusting voicemail i received, i was told that it was being looked into by another manager. when i asked if i would be getting an apology, i was told that it could be requested. i should not have to ring customer services and request an apology for the disgusting language and attitude shown on a voicemail left to me because someone cannot operate the off button on a microphone/headset. i would have thought out of common courtesy that an apology would have been the first thing they should have done. i am still waiting for that apology.
After trying to speak to
[removed] Manager, (
[removed]) I got another manager ringing me, After pointing out to that manager, That there wasnt much they could do as they arent
[removed], I received another call from a manager call
[removed]. After link:csa removeddecided to ring me, But decided that a voicemail wasnt good enough, I had to ring Plusnet again to find out what he wanted. After telling link:csa removedto go away and get himself upto date with the full events, He rings back at 4:20 PM, Informed him, Im busy making my kids tea, He rings back literally 5 minutes later asking im now free. (Im NOT a fast food restaurant.)
Anyway after all the stunts that plusnet have pulled, I decided to email the "CEO Andy Baker" informing him of what has happened, and Asking why
[removed] is NOT getting into contact with me. Im still waiting for a reply from him. He probably wont contact me, As I have loads more of these plusnet stunts with evidence, Including being told to "Deal with it." from CSR. All the claims above can be backed up with evidence, So come on Plusnet, Do us proud, like you claim.
Just decided to run a speedtest AGAIN. 14Mbs apparently OFF-PEAK at 6:24AM
<a href="http://www.speedtest.net/my-result/4171976090"><img src="http://www.speedtest.net/result/4171976090.png" /></a>
[Moderator's note by Adie (dvorak) removed staff members names and email address and avoidance of swear filter.
