no engineer.........again

[#1]

I have to thank you for your honest response James, but I suspect that although the gist of you last sentence may be true, those complaining on this or any other forum etc. are only a few of those in similar positions.

Quote from: HPsauce

PS I guess I'm not alone in finding the term "our suppliers" patronising and suggestive of slopey shoulders, unless coupled with "monopoly" and "indifferent" and "incompetent" or similar.

There's lot to be said for that!
James, instead of CSC/Faults/etc agents using the expression "our suppliers" why don't they/you be specific ie. if it's an OR responsibility say OpenReach, likewise if it's BTw say BT Wholesale. I'm sure customers would then appreciate more of the difficulties.

[#2]

I think it's probably a bit of a legacy thing from when we used both Tiscali and Wholesale/Openreach as Wholesalers.
Personally I don't see it as a massive issue either way, but I tend to refer to it as Openreach or Wholesale.