shocked at the level of poor service i am receiving (phone and broadband)

[#1]

Quote from: _Adam_Walker_

Quote I am uncapped yet ? Not yet, I've just checked your account and no order has been placed for that yet. I'll make sure I get that done today for you. I'll come back and confirm once I've placed the order.

Adam, it's been a week now, and no measurable sign I have been uncapped yet.

[#2]

And the problems begin...

[#3]

Hi PlusComUK,
Took me ages to discover, as it's not obvious, but it seems that our suppliers system still had your old phone number assigned to your circuit. This is why the order couldn't be placed properly. I've contact our suppliers to have the correct details applied and this will take 24 hours to do. Once this is done I should be able to place the order... finally! Sorry for the waiting.
Jojo

[#4]

@RyanGould
Anything I can help with?

[#5]

@PlusComUK it looks like the order didn't process properly I'm afraid It looks like a mismatch of details on your account may be causing the issue. Could you do me a favour and drop me a PM confirming the phone number of the line your service is connected to?

[#6]

Adam, Had you read JoJo's post?

[#7]

@PlusComUK I can see Jojo has got this sorted now. I wasn't sure if her reply related to something else.

[#8]

Adam & JoJo
Thanks for chasing this.

[#9]

Quote from: _Adam_Walker_

@PlusComUK I can see Jojo has got this sorted now. I wasn't sure if her reply related to something else.

I still don't appear to be uncapped !

[#10]

Hi PlusComUK,
I've just had a check and I'm afraid the number mismatch hasn't been sorted out yet. I've had a word with our provisioning team and they've sent another email, as soon as we get anything back from that I'll let you know. It's that that we're waiting on, as soon as that's done we should be able to uncap the upstream for you.
Sorry for the delay.

[#11]

Hi RyanGould

[#12]

@PlusComUK - the number's been updated and I've just been able to place the order for you. That should complete tomorrow, and you should finally get your uncapped upstream

[#13]

well, im shocked to say the least but this time in a good way.
to my surprise  my speeds have randomly and dramatically increased;

i am impressed

[#14]

Noting these SpeedTest.net tests...
5.83Mb/s is said to be faster than 51% of GB and 19.95Mb/s is faster than 53% of GB.
So does that mean the majority of internet users in GB are below 6Mb/s and that includes all users commercial & residential?

[#15]

See

It must mean that 49% are faster than 5.83mb/s, 47% are faster than 19.95, and 22% are faster than 23.4mb/s in Great Britain.
There's a lot of fibre out there.

There must be a graph somewhere showing speeds & %'s
Here's a few ! Mostly old data.
http://www.google.co.uk/search?q=internet+speeds+graph&hl=en&prmd=imvns&tbm=isch&tbo=u&source=univ&s...