shocked at the level of poor service i am receiving (phone and broadband)

[#1]

Nice one, cheers

[#2]

PN are offering 3 months half price on the new fibre products with phone
Might be worth calling CS before ordering 
http://www.ispreview.co.uk/story/2012/02/02/uk-isp-plusnet-offers-half-price-superfast-fibre-broadba...
Cheers f9o

[#3]

I am moving in a few weeks so i will be ordering fibre as soon as i get the keys to the new place

[#4]

is there a charge for upgrading my broadband to fibre when i move house in a few weeks?
i want to transfer phone and broadband that we have with PN now to the new property but upgrade the broadband to fibre when i move.

[#5]

https://portal.plus.net/fibre-broadband/?source=mainNav under the legal bit

Quote

† Fibre installation: An engineer visit is required to install Plusnet Fibre. This costs £50 for new customers and £25 for existing customers. However, if you add one of our phone packages to your order or already have our phone service, and you stay with Plusnet for 12 months, you'll get free installation.

[#6]

So its free then, happy days

[#7]

My connection speed has been dropping off and can be very low. any idea what could be causing this?

[#8]

^ Plusnet
XD seriously though i feel for you, my service has been terrible more or less since day 1

[#9]

Can people please read the thread before posting dribble, thank you

[#10]

Quote

any idea what could be causing this?

I've just run some diagnostics and can see that the downstream sync speed has improved over the weekend so I've increaser the connection profile on your account. I can't honestl;y say what caused that to drop, I'd urge you to raise a <a href="https://portal.plus.net/apps/kbdfaults">fault</a> if that becomes an issue again:

[#11]

Thank you. its not done it since

[#12]

Hope it stays that way for you, glad it's behaving at the moment.

[#13]

I rang last week to enquire about moving both phone and broadband to another premises. When I rang, I was told that I could get fibre at my new property but after ringing today to complete the order I was told that fibre wasn’t available yet?
I’m confused, what has changed?
I was looking forward to getting fibre and now I’ve been told I can’t have it.
I am confused 

[#14]

What does https://www.btwholesale.com/includes/adsl/main.html say?

[#15]

Look one page back.
Anyone? I am confused and have no idea why i would get told i can get fibre, then can't.