slow speed,slow to none response.
Well, first the good news, looking at those line stats unless you have a particularly noisy line, you may be able to get around 6M when your problems are sorted.
Now the not so good news, I hope you didn't buy that extension lead, or if you did, not paid much for it. Extension leads are often a serious problem for broadband. Were you using it, when you posted the results from the test socket?
The point of using the test socket is to eliminate anything between the exchange line and a direct connection to the filter and modem/router. Don't worry about rechecking yet if you weren't corrected direct, the information provided is useful.
The throughput speedcheck from the BT speedtester is consistent with the BT IP profile. The PN profile is a bit higher but will drop to match the BT one
This has happened because you've had a low sync speed event recently.
The better news is that the current sync speed (DSL connection rate) of 4832 would give a profile of 4M if held.
If you can give the following information it will help narrow down your problem.
Could you give an Outline description of your installation -
1) What Logo do you have on your NTE5 Master LineBox.?
2) Whether you have any fixed extension wiring and sockets & how many, and roughly how the cables go from one to another;
3) What filters do you have and where is the Modem/Router normally plugged in?
4) Do you have a corded phone, do you have a cordless phone - if so what type - DECT or Analogue?
5) Is any other POTS (plain old telephone service) equipment (Faxes, Answer phones, Sky boxes or Alarms systems etc) plugged in/connected.
One final tip: When you need to swap things around for testing, powerdown your modem/router and wait several minutes before unplugging anything that disconnects it from the line eg. it's cable, the filter, master faceplate etc. Don't do this more than 5 times in an hour, and then leave it alone for the rest of the day. This is to help prevent the exchange DLM (dynamic line management) from thinking you have a worse line problem than you may have.
Now the not so good news, I hope you didn't buy that extension lead, or if you did, not paid much for it. Extension leads are often a serious problem for broadband. Were you using it, when you posted the results from the test socket?
The point of using the test socket is to eliminate anything between the exchange line and a direct connection to the filter and modem/router. Don't worry about rechecking yet if you weren't corrected direct, the information provided is useful.
The throughput speedcheck from the BT speedtester is consistent with the BT IP profile. The PN profile is a bit higher but will drop to match the BT one
This has happened because you've had a low sync speed event recently.The better news is that the current sync speed (DSL connection rate) of 4832 would give a profile of 4M if held.
If you can give the following information it will help narrow down your problem.
Could you give an Outline description of your installation -
1) What Logo do you have on your NTE5 Master LineBox.?
2) Whether you have any fixed extension wiring and sockets & how many, and roughly how the cables go from one to another;
3) What filters do you have and where is the Modem/Router normally plugged in?
4) Do you have a corded phone, do you have a cordless phone - if so what type - DECT or Analogue?
5) Is any other POTS (plain old telephone service) equipment (Faxes, Answer phones, Sky boxes or Alarms systems etc) plugged in/connected.
One final tip: When you need to swap things around for testing, powerdown your modem/router and wait several minutes before unplugging anything that disconnects it from the line eg. it's cable, the filter, master faceplate etc. Don't do this more than 5 times in an hour, and then leave it alone for the rest of the day. This is to help prevent the exchange DLM (dynamic line management) from thinking you have a worse line problem than you may have.
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Plusnet support have advised they have asked the supplier to turn on interleaving
I am surprised at the above statement, as the router information you have already given, (reply 18) shows you have "interleaving)
check your router statistics page again...
(@ Chris, I think you will find he has not had any "internal wiring" to eliminate, as he is operating from his master socket.....and has been for some time...
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Reply #5 on 07/12/2009, 14:25 »
Hi plugged in at the test socket speedtest
and also this posting......
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« Reply #13 on 07/12/2009, 16:24 »
Quote from: Oldjim on 07/12/2009, 16:00
Are those results from the test socket.
If so can you post the router stats from your normal socket.
Do you have a Sky Box connected to the telephone and is it filtered
Yes these results are from the test socket
I do not have Sky TV
Reply no 20 today also has this in it.....
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I'm leaving the computer plugged in on the test socket so any internal wiring has no effect
