cancel
Showing results for 
Search instead for 
Did you mean: 

Can't get home wifi calling to work Samsung A13

FIXED
insussex
Grafter
Posts: 57
Thanks: 7
Registered: ‎30-09-2016

Can't get home wifi calling to work Samsung A13

Hi

Mobile signal at home is dreadful so I wanted to use wifi calling.

I have switched it on in my phones settings but it never uses the wifi.

 

How can I get it to work please?

 

Regards

 

Mike

21 REPLIES 21
jab1
Legend
Posts: 19,072
Thanks: 6,251
Fixes: 288
Registered: ‎24-02-2012

Re: Can't get home wifi calling to work Samsung A13

Which phone network are you on, and do they support Wi-Fi calling?

John
Baldrick1
Moderator
Moderator
Posts: 12,366
Thanks: 5,547
Fixes: 430
Registered: ‎30-06-2016

Re: Can't get home wifi calling to work Samsung A13

@insussex 

With my mobile provider I found that whilst it worked fine as a phone, WiFi calling did not work until I input the APN settings.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

insussex
Grafter
Posts: 57
Thanks: 7
Registered: ‎30-09-2016

Re: Can't get home wifi calling to work Samsung A13

what might these APN settings be please?

insussex
Grafter
Posts: 57
Thanks: 7
Registered: ‎30-09-2016

Re: Can't get home wifi calling to work Samsung A13

Vodafone and yes they support it

jab1
Legend
Posts: 19,072
Thanks: 6,251
Fixes: 288
Registered: ‎24-02-2012

Re: Can't get home wifi calling to work Samsung A13

 Would this question not best be asked of Voda - it is after all a mobile phone question, best answered by your provider.

John
pjmarsh
Superuser
Superuser
Posts: 4,155
Thanks: 1,685
Fixes: 23
Registered: ‎06-04-2007

Re: Can't get home wifi calling to work Samsung A13

This is an old post on the Vodafone forums: https://forum.vodafone.co.uk/t5/Archive/APN-Settings/m-p/1179473

I don't know if they've changed in the last 12 years.  If they don't work that you might be better asking Vodafone.

Edit: @jab1 types faster than me!  I see you've posted this in the Broadband section.  This wouldn't be anything on the Plusnet side.  It will totally be on the Vodafone side.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Baldrick1
Moderator
Moderator
Posts: 12,366
Thanks: 5,547
Fixes: 430
Registered: ‎30-06-2016

Re: Can't get home wifi calling to work Samsung A13

Moderator's note:
Thread moved from Broadband to Tech Help

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

RealAleMadrid
Aspiring Hero
Posts: 2,847
Thanks: 1,492
Fixes: 61
Registered: ‎07-07-2009

Re: Can't get home wifi calling to work Samsung A13

@insussex From previous experience the Plusnet Member centre firewall can stop wifi calling working, if you have it check that it is set to low or off. It's a legacy thing from the age of dial up modems, no longer necessary.

Dan_the_Van
Hero
Posts: 3,084
Thanks: 1,517
Fixes: 90
Registered: ‎25-06-2007

Re: Can't get home wifi calling to work Samsung A13

@insussex 

I seem to recall you can force wifi calling.

First you need to turn 'airplane mode' on, then enable the Internet connection through you home network

Hopefully you should still get text messages

HTH

shutter
Community Veteran
Posts: 22,295
Thanks: 3,811
Fixes: 66
Registered: ‎06-11-2007

Re: Can't get home wifi calling to work Samsung A13

@insussex 

me no expert....... but, as I understand it, if a  mobile phone can access a signal from it`s sim supplier, then it will not use wifi calling.

However, you may be able to find a better signal/coverage from another supplier...

 

here are 4 links to the 4 major networks, to locate the nearest tower, and the coverage it can provide

 

(ZOOOM down to your local area/actual location then  click on the little wirelesw mast ) to get details and area coverage. )

 

VODAFONE

https://www.cellmapper.net/map?MCC=234&MNC=15&type=LTE&latitude=53.97337080016027&longitude=-4.52892...

 

O2

https://www.cellmapper.net/map?MCC=234&MNC=10&type=LTE&latitude=53.97337080016027&longitude=-4.52892...)

 

 

EE

https://www.cellmapper.net/map?MCC=234&MNC=30&type=LTE&latitude=53.97337080016027&longitude=-4.52892...

 

THREE

https://www.cellmapper.net/map?MCC=234&MNC=20&type=LTE&latitude=53.97337080016027&longitude=-4.52892...

 

Of course, you may find a cheaper supplier running on one of the 4 maing networks.  ( MVNO`s )

see this list for who does what on where. !

https://en.wikipedia.org/wiki/List_of_mobile_virtual_network_operators_in_the_United_Kingdom

 

 

RealAleMadrid
Aspiring Hero
Posts: 2,847
Thanks: 1,492
Fixes: 61
Registered: ‎07-07-2009

Re: Can't get home wifi calling to work Samsung A13

@shutter  I believe the OP wants wifi calling to work with the current network i.e. Vodafone, not change to different one so suggesting other networks in not helpful. not all the MVNOs support wifi calling by the way.

Also my phone receives a rather poor mobile signal in the house, but always connects to wifi calling if the home wifi is active.

shutter
Community Veteran
Posts: 22,295
Thanks: 3,811
Fixes: 66
Registered: ‎06-11-2007

Re: Can't get home wifi calling to work Samsung A13

@insussex I would like to apologise to you for my unhelpful post, that took a little time to research.

 

Perhaps @RealAleMadrid  information about his mobile phone signal will be more helpful to you.

 

RobPN
Seasoned Hero
Posts: 5,232
Thanks: 2,755
Fixes: 13
Registered: ‎17-05-2013

Re: Can't get home wifi calling to work Samsung A13


@RealAleMadrid wrote:

@shutter  I believe the OP wants wifi calling to work with the current network i.e. Vodafone, not change to different one so suggesting other networks in not helpful. not all the MVNOs support wifi calling by the way.

Also my phone receives a rather poor mobile signal in the house, but always connects to wifi calling if the home wifi is active.


@RealAleMadrid 

Agreed.

And likewise my somewhat ancient Samsung S7 uses WiFi calling at home where mobile reception is not good simply by selecting the option in Phone/Settings..

WiFi_preferred.jpg

Smith7
All Star
Posts: 639
Thanks: 346
Fixes: 3
Registered: ‎14-09-2021

Re: Can't get home wifi calling to work Samsung A13

Hi are you with Vodafone or Lebara both work WiFi calling

On the phone if you go into settings then connections is WiFI calling between WiFi and Bluetooth and on 

Are you on the latest Android Version my Samsung A13 is on Version 14