Strange Loss of Service to PC only NOT other Divices
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Strange Loss of Service to PC only NOT other Divices
16-11-2022 5:22 PM
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I keep getting a loss of service of a few minutes at a time and not any longer. This loss is only on my PC. All my other devices, phone, iPad, TV, Echo x 3, work perfectly well all the time. My router remains 'blue' all the time as well. Please see the screen prints I took when I ran Windows 10 diagnostics.
Re: Strange Loss of Service to PC only NOT other Divices
16-11-2022 5:57 PM
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Assuming wireless connection, try updating your network adaptor driver.
Re: Strange Loss of Service to PC only NOT other Divices
16-11-2022 6:17 PM
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Moderators Note
This topic has been moved from Broadband to Tech help
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Re: Strange Loss of Service to PC only NOT other Divices
19-11-2022 12:58 PM
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Is your WiFi configuration in the router set to AUTO (Smart) or a fixed channel? If auto, try setting to a fixed channel (1, 6 or 11).
There is some possibility that this issue is down to the PC being slow in tracking WiFi channel swaps. Are there any WiFi repeaters or ethernet / dLan connected extenders in your set up?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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