TP-Link TL-WPA4220 - Causes Plusnet Modem to reset
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TP-Link TL-WPA4220 - Causes Plusnet Modem to reset
27-02-2023 1:43 PM
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I have just purchased a TL-WPA4220 powerline extender and every so often (I cannot see a pattern) it causes my Plusnet router to reset itself, causing all devices on the network to lose connectivity, There are a number of mentions of this problem on the Internet but cannot find a solution. I have a few days before I return the kit to the shop but before I do, is there anyone here who has experienced the problem and solved it?
Re: TP-Link TL-WPA4220 - Causes Plusnet Modem to reset
27-02-2023 1:47 PM
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@Nickellis Would your router be a Hub one by any chance ?
if so does the event log contain any messages like 'watchdog reset' ?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: TP-Link TL-WPA4220 - Causes Plusnet Modem to reset
27-02-2023 2:09 PM
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Thank you for a prompt reply
Looked at the log and cannot find this message. I did not take a note of the time of the errors, but will do in the future. I have attached the log, since the device was first used to this reply. The MAC address of the TP Link is: 1c:61:b4:4a:83:f6
Re: TP-Link TL-WPA4220 - Causes Plusnet Modem to reset
27-02-2023 2:15 PM
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Oddly the router went down as I was sending the above message;
I attach the log for that period
Re: TP-Link TL-WPA4220 - Causes Plusnet Modem to reset
27-02-2023 2:48 PM
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I cant see any router reset in there. There is a DSL drop at 14:10:08. I suspect the TP link MAY be causing electrical noise which is affecting the phone line and causing the DSL drop
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: TP-Link TL-WPA4220 - Causes Plusnet Modem to reset
27-02-2023 3:07 PM
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Thanks again for the reply, I will continue to monitor the situation, to see if there is a pattern to this.
Re: TP-Link TL-WPA4220 - Causes Plusnet Modem to reset
27-02-2023 7:48 PM
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Could this issue be something to do with Ipv6? It's just that the logs show no reference to this unless the TP Link is plugged in?
Re: TP-Link TL-WPA4220 - Causes Plusnet Modem to reset
27-02-2023 7:51 PM
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I doubt it but you could always disable ipv6 on the Hub to eliminate it.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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