Re: With regret - Plusnet Community

With regret

Posts: 112

Thanks: 5

I was a long term plus net user and then moved to sky a few month back as had a good deal combined with Stream..

But on monday my broadband went all bad I was getting good speed of 70 - 71 when i first moved over a few month back but on Monday internet gutted up router kept losing connection. On thursday open reach came to my house checked everything and put in a new socket which it didn't really needed.. My speed is not back to how it was it around 45-55 no higher i have always had a good stable speed of 70. Sky cant seem to understand why they cant get it back to that...

So i am thinking of coming back to plus net or would this speed problem still be waiting for me if moved back to plus net i wanted to ask this before i join up again as i do miss plus net stable speed i had for years I was with madafish

41 REPLIES 41

Posts: 16,489

Thanks: 6,352

Fixes: 455

I'm not familiar with the Sky routers but is there any chance you could post the router stats

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Posts: 112

Thanks: 5

Nope not on the Sky Max router they dont have that option on that router just the basic router yup stupid that why i am annoyed as that would help me find out where the issues is

Posts: 16,489

Thanks: 6,352

Fixes: 455

Did the OR engineer request a DLM reset when the master socket had been changed ? If not then maybe try to get SKY to request one

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Posts: 112

Thanks: 5

Sky said there no such thing anymore i think they are talking rubbish

Posts: 16,489

Thanks: 6,352

Fixes: 455

Assuming you are still on an FTTC ( sogea) connection and not FTTP ? Which you must be if you still have a master socket, Then yes, they are talking rubbish

If all else fails and your speeds aren't meeting the estimates they gave when you joined, the they have 30 days to fix it or you can leave without ETCs

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Posts: 112

Thanks: 5

They are already letting me leave without charge they have told me today i am free to leave they will waive the charge so that say something..

If i came back to plus net you reckon they get me back to my speed i had before for years at 70meg

Posts: 16,489

Thanks: 6,352

Fixes: 455

A change of supplier should cause a DLM reset. so unless there's a fault on the line which the OR engineer didn't fix, then you should go back to the previous speeds. Just check what the estimates are now though ? As sometimes they seem to be based on what the line is currently achieving

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Posts: 112

Thanks: 5

66-72meg like alway has been and i always got near the top end as i am very close to exchange

Posts: 16,489

Thanks: 6,352

Fixes: 455

What is the MGALS ?

Just a thought, have you still got the old router ? Try plugging it in, it won't connect of course, but it should still sync and you should be able to see the stats

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Posts: 112

Thanks: 5

My plus net router?

Posts: 16,489

Thanks: 6,352

Fixes: 455

Yes, It won't make an internet connection cos Sky use MER and PN use Pppoe but it should at least get DSL sync and show the speed and noise margins

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Posts: 112

Thanks: 5

Will see if i can find it if i have kept it

Refresh me how to find the stats

Posts: 112

Thanks: 5

How long should i leave it plugged in for pls

Posts: 29,820

Thanks: 6,648

Fixes: 1,485

Moderators Note

This topic has been moved from Broadband to Tech Help

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'