With regret

[#1]

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@rooky wrote:

Refresh me how to find the stats

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For the Hub One -

Navigate from the Home Screen to Troubleshooting > Helpdesk

For the Hub Two -

Navigate from the Home Screen to Advanced Settings > Technical Log > Information

Just long enough to obtain the data.

[#2]

Just long enough to get the stats. TBH I don't use a PN supplied router but there's plenty of posts on here showing how to get the stats

Thanks @jab1 

[#3]

If just looked no longer got my plusnet router arghhhhh

[#4]

Well i just found it remember where i put it

Product code:Plusnet Hub Two

Serial number:+108417+2134006714

Firmware version:v0.10.00.04201-PN

Firmware updated:19-Jun-2023

Board version:R01

GUI version:1.9 16_08_2022

DSL uptime:0 Days 0 Hrs 1 Min

Data rate:17 Mbps / 66.999 Mbps

Maximum data rate:21.664 Mbps / 73.140 Mbps

Noise margin:9.1 / 7.2

Line attenuation:7.2 / 14.3

Signal attenuation:7.1 / 14.4

VLAN id:101

Upstream error control:Off

Downstream error control:Off

Data sent / received:-

[#5]

Banded line !  -  needs a DLM reset !

.

[#6]

what

[#7]

Looking at that, @rooky , you should get roughly your old speed - the downstream SNR is a tad high,  but that could be due to a solvable issue in the OR network.

I'll leave it to @MisterW to correct me if I'm wrong.

[#8]

Openreach DLM has slightly speed restricted your connection

Your Data Rate should be nearer 20/73 Mbps,  if it wasn't clamped.

.

[#9]

@outcast the thought did occur to me, but if @rooky moved, it would be done anyway.

[#10]

Well look like i have to move Sky just wont do anything anymore they said open reach done what they can and sky wont do anything at all.. I hope moving back to plus net and plus net will get it all sorted for me

[#11]

Openreach DLM has slightly speed restricted your connection

Your Data Rate should be nearer 20/73 Mbps,  if it wasn't clamped.

This meaning Open Reach have messed me up

[#12]

Just be aware you won't have a landline phone if that is important to you.

[#13]

Nope never used a Land line phone for years..

[#14]

Are we all saying if i move back Plus Net will get me back to how i was?  Why has open reach messed my connection up with sky then?

[#15]

It may not be OR that has 'messed your connection up' - possibly incompetence/lack of will on behalf of SKY.