iPad layout webmail
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iPad layout webmail
10-11-2023 9:02 PM
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Please help, somehow maybe the cat!!!!! Has changed the layout of my page on iPad, I’ve called plusnet thinking it was there end at fault and it’s not. Somehow me or the cat have screwed up the page so now I cand type in email box or even see send button, please help I’m going out of my mind, thank you so much for and advice. Kylie I attach image to show what it looks like
Re: iPad layout webmail
10-11-2023 11:14 PM
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Topic moved from Broadband to Tech Help
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Re: iPad layout webmail
11-11-2023 8:20 AM
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@Kcs welcome to the forum.
The problem is that "Send" is hidden behind "Plain text" the border between Subject and Attachments needs moving right.
On how you move the border needs investigating, something remembers the layout when you log off.
Sorry to say not having a iPad I can not help any further
Re: iPad layout webmail
11-11-2023 9:54 AM
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Is it a case of double-tapping and adjusting the viewport using these handles?
Bob Pullen
Plusnet Product Team
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Re: iPad layout webmail
12-11-2023 9:10 PM
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Thank you so much for your help, it’s still driving me mad, it opens fine on everything else in this house even other iPads, but I’m not having any luck on mine, I can’t tell you how many times I’ve double clicked on this bl**dy screen. I don’t seem to have the Knack, I expect a 4 year old could do it. Thank you so much though I will keep trying as you’ve confirmed what I thought, that it was something to do with margin bullet thingys.
Re: iPad layout webmail
14-11-2023 9:20 AM
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Another option might be to try opening Webmail in a Private browser window on the affected iPad. If that works, then something funky might be cached when in normal browsing mode. If it is, then you can probably sort by clearing all of your browser data/preference, although if you do take this route, not that you may lose saved settings in other websites and have to re-configure/re-enter login details etc.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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