Wednesday 20th of May

‎21-05-2009

My usual Wednesday EOD Slot coming up! Nick from the Faults Team

Good day, avid readers! I'm half way through my secondment here on the faults team and it's been extremely useful so far - I now feel positively overflowing with new knowledge 🙂 Brad has been taking care of my education today as I've been picking up on the 'Other' role, so my first job has been getting through Home Phone faults. Not a great deal of these, to be honest, which is good news. Our escalated faults (my next job of the day) have been very challenging, but hey, I like a change. It definitely feels good to get those ones sorted. When he's not been answering my questions, Brad has been tackling the CSC Faults pool (all the new faults). Alex has been focusing on new speed faults along with Tony. Tony's also been picking up on the ongoing speed issues, as well as the retest pool. Keith has, as usual, been the go-to guy on our ADSL2+ trial faults, also finding time to hammer the new intermittent faults pool too. As for Tom and Rich, they've been cracking on with the ongoing logged intermittent and no sync faults. Working hard as usual here, and thoroughly enjoying atmosphere here on the faults desk.

Mand from Comms

Evening campers After a couple of days holed up in my flat plotting my total domination of the world as we know it I'm back in the office, and raring to go. I've spent the day working on some problems. I also reviewed the spec for a very exciting upcoming project, which we'll tell you about very soon. James has been in the forums as usual. Bob has been whining about the Halifax's rather poor customer services (something about lots of charges for a tiny overdrawn amount if you care), posting lots of service statuses and some problem investigation. We also discovered he has the oldest outstanding task of any member of the team, tut at you Bob, tut at you. Cparr has been working on some internal reporting, tweeting all over the place, and working on some escalations for our colleagues in the CSC. Matt wrote a new commic under sufferance allegedly. He also worked on some emails, went to a few meetings, and looked at some problems. He's left for the day already so I'm not sure what else he got upto. PJ sat with his head in his hands this afternoon, so I'm a little scared to ask how his day was. Have a good one.

Finally, Mark from the Web Team

Mark here, reporting on the latest news from Plusnet's Web Development team. We're almost at half-time for the week. No yellow cards so far, though some of the team are looking tired. Phil was in from the wee hours, rolling out new code. He's already left the field, and is probably snoozing under the team's bench. I asked the remaining players what today's game has meant to them... James "I've been re-styling a new tool for our workplace, and getting some excellent advice from Gary on jQuery." (Ed: jQuery is the "write more, do less" kind of JavaScript library) Gary "I've been wire-framing, I’ve done some code reviews, helped Dan with some bug fixes. Oh, and given James some bad jQuery advice.” Sam Weaving " I've been doing visuals for up and coming stuff." (Ed: Today’s colours have been blue and grey) Nick Bower "My day's been filled with Problem fixing, testing, Partner and support stuff." Kelly "Management stuff. Plus, I did a little bit of non-Plusnet user support for our flickr plugin. (Ed: If you use Wordpress and flickr, our plugin can help you to make them sing together..) Dan "The usual" (Ed: He doesn't mean a pint of landlord's best and some dry roasted, rather he's still working on his internal tools) Andy is in quarantine as he sneezed three times during Monday. We’ve sealed him in a germ resistant bag and transported him home. Get well soon Andy! As for myself, I've been fixing problems and drinking all the tea that Gary is willing to make, which is a lot of tea. Thank ya and goodbye!

G'night all!