130/150Kb/s upload speed

[#1]

Im getting a very slow upload speed of only 130/150Kb/s.

Is this normal or is something wrong?

thanks,

ryan. 

[#2]

@RyanL987 How's your download speed? What product are you on?

[#3]

3 mega according to a test

[#4]

OK - so what product are you on, which router are you using, and what are your normal speeds?

[#5]

standard broadband i believe 

using a hub one router, if thats whats it called

and i dont know my usual as ive never questioned it until now when trying to upload some files for work.

[#6]

OK, to help me help you, can you post a screenshot of the Help Desk page from the Hub, obscuring your username, please?

[#7]

sorry John,

i dont know how to get to help desk page to take a screen shot.

thanks 

[#8]

Log into the router and follow this:

Navigate from the Home Screen to Troubleshooting > Helpdesk

[#9]

HI John,

screenshot attached thanks

[#10]

Ryan, from that information, I suspect you have a BT/OR network problem - the easiest way to resolve this is to follow the below:

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

[#11]

That's great thank you.

Though i dont own a corded phone! 

Ill have to find one.

Thank you

[#12]

Do you have a cordless one - you just need to check for noise on the line?

[#13]

Hello.

I have no dial tone.

I used the text service and it says there no fault. Clearly there is.

[#14]

@RyanL987 In that case, I would suggest you call Plusnet support when they open tomorrow and manually report the problem - the automated system is known to throw up the odd false positive/negative.

If you get no joy there, report back and maybe the Community can help.

[#15]

Hi @RyanL987 

I've just checked your account and can see we've since picked up on a line fault (battery contact fault) which we've reported to Openreach for you. 

Sorry about the hassle in the meantime and we should have an update for you in the next few days.