30+ mbps and terrible connection
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Re: 30+ mbps and terrible connection
a month ago
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Ethernet cables to:
- Sat Box
- Eufy CCTV box
- Hive hub
Then an ethernet splitter to:
- TV
- LAN cable for laptop when needed
@AndyD2 que! the Hub 2 only has 3 LAN ports , how are you connected ?
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Re: 30+ mbps and terrible connection
a month ago
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And acknowledged by me.
Re: 30+ mbps and terrible connection
a month ago
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Oh... So it looks like I'm plugging a device into the WAN as well as the LAN ports...😩
The router is connected from the splitter on the phone socket and goes into the router, which I believe is an ADSL router (there's no modem or otherbox).
Is plugging something into the WAN port causing issues?
By the way, the ethernet splitter is a mains powered one - TP Link with 4 ports.
Re: 30+ mbps and terrible connection
a month ago - last edited a month ago
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Is plugging something into the WAN port causing issues?
@AndyD2 in a word , YES! . That is almost certainly the cause of your problems. That was my guess when I asked the question.
The WAN port is ONLY to connect to a modem (or ONT ) instead of using the DSL port, it can NOT be used to connect local devices.
You say you have an ethernet splitter , do you mean a switch like this https://www.tp-link.com/uk/home-networking/soho-switch/tl-sg105/v6/ ? If not I suggest you get one , connect it to one of the LAN ports on the Hub 2 and then that will give a total of 6 available LAN ports ( 2 left on the Hub and 4 on the switch )
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Re: 30+ mbps and terrible connection
4 weeks ago
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@MisterW - dammed good spot sir!!
An unfortunate illustration of how part visibility of an issue can misdirect the thinking of hoped to be helpful support people.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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Re: 30+ mbps and terrible connection
4 weeks ago
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That reminds me... @AndyD2 has disconnecting the WAN port resolved your problems ?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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