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EE Store (EX BT Store) - access problems - internet routing error?

Champnet
Aspiring Hero
Posts: 2,907
Thanks: 1,089
Fixes: 15
Registered: ‎25-07-2007

Re: EE Store (EX BT Store) - access problems - internet routing error?

@thackie2015  Thanks, that’s blown the routing theory.

@sharpecd  Do you get any error message when the site fails to load ?

 

 

 

Dan_the_Van
Hero
Posts: 3,155
Thanks: 1,573
Fixes: 90
Registered: ‎25-06-2007

Re: EE Store (EX BT Store) - access problems - internet routing error?

@Champnet 

Thanks, that’s blown the routing theory, not necessarily

plusnet have many IP Address ranges for static and dynamic see here:- https://ipinfo.io/AS6871 

@sharpecd @thackie2015 

Can you use what's my IP Address and report which networks you're on https://whatismyipaddress.com/ 

 

 

thackie2015
Dabbler
Posts: 23
Thanks: 3
Registered: ‎18-03-2018

Re: EE Store (EX BT Store) - access problems - internet routing error?

Hi not sure if i have thecorrect info but using the posted link i have my ipv4 address which under the info tsb says isp british telecommunications plc services none detected and strangley likelystatic ip.

 

Hope that helps

greygit1
Aspiring Pro
Posts: 411
Thanks: 56
Fixes: 1
Registered: ‎26-06-2023

Re: EE Store (EX BT Store) - access problems - internet routing error?

I'm on a dynamic IP (albeit one from a /24 pool assigned to FTTP - yup, I've tested the size of the pool).

The link https://store.ee.co.uk/ works for me.

sharpecd
Dabbler
Posts: 12
Registered: ‎15-11-2017

Re: EE Store (EX BT Store) - access problems - internet routing error?

Weird - it started working for me about 5pm. I've seen this before, will probably fail again some time tomorrow. 
I'll report back! 
Thanks for all the interest / help on this, much appreciated. 

MisterW
Superuser
Superuser
Posts: 16,354
Thanks: 6,282
Fixes: 451
Registered: ‎30-07-2007

Re: EE Store (EX BT Store) - access problems - internet routing error?

@sharpecd now its working, check and make a note of your IP address using the link posted by @Dan_the_Van above.

Then, when/if it stops working in the future, check again to see if the IP address is different. That will hopefully help identify what the problem may be

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

sharpecd
Dabbler
Posts: 12
Registered: ‎15-11-2017

Re: EE Store (EX BT Store) - access problems - internet routing error?

Still working this morning 😃. Maybe the PlusNet (BT?) guys have been secretly monitoring this dialogue, and have done a tweak.😋
@MisterW  Have noted my own IP address. I think it's a dynamic address, and I don't expect that to change unless I reboot my router.