EE Store (EX BT Store) - access problems - internet routing error?
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Re: EE Store (EX BT Store) - access problems - internet routing error?
29-02-2024 4:17 PM
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@thackie2015 Thanks, that’s blown the routing theory.
@sharpecd Do you get any error message when the site fails to load ?
Re: EE Store (EX BT Store) - access problems - internet routing error?
29-02-2024 4:29 PM
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Thanks, that’s blown the routing theory, not necessarily
plusnet have many IP Address ranges for static and dynamic see here:- https://ipinfo.io/AS6871
Can you use what's my IP Address and report which networks you're on https://whatismyipaddress.com/
Re: EE Store (EX BT Store) - access problems - internet routing error?
29-02-2024 5:37 PM
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Hi not sure if i have thecorrect info but using the posted link i have my ipv4 address which under the info tsb says isp british telecommunications plc services none detected and strangley likelystatic ip.
Hope that helps
Re: EE Store (EX BT Store) - access problems - internet routing error?
29-02-2024 9:00 PM
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I'm on a dynamic IP (albeit one from a /24 pool assigned to FTTP - yup, I've tested the size of the pool).
The link https://store.ee.co.uk/ works for me.
Re: EE Store (EX BT Store) - access problems - internet routing error?
29-02-2024 10:20 PM
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Weird - it started working for me about 5pm. I've seen this before, will probably fail again some time tomorrow.
I'll report back!
Thanks for all the interest / help on this, much appreciated.
Re: EE Store (EX BT Store) - access problems - internet routing error?
01-03-2024 7:40 AM
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@sharpecd now its working, check and make a note of your IP address using the link posted by @Dan_the_Van above.
Then, when/if it stops working in the future, check again to see if the IP address is different. That will hopefully help identify what the problem may be
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: EE Store (EX BT Store) - access problems - internet routing error?
01-03-2024 9:43 AM
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Still working this morning 😃. Maybe the PlusNet (BT?) guys have been secretly monitoring this dialogue, and have done a tweak.😋
@MisterW Have noted my own IP address. I think it's a dynamic address, and I don't expect that to change unless I reboot my router.
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