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Migration Pathway

goldenfibre
Seasoned Pro
Posts: 3,346
Thanks: 172
Fixes: 12
Registered: ‎01-06-2010

Re: Migration Pathway

Yeah Seem Virgin Media igorne Ofcom ruling. Naughty VM.

MisterW
Superuser
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Posts: 16,245
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Registered: ‎30-07-2007

Re: Migration Pathway

Only if they don't change to fixed increases by Jan 25

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

goldenfibre
Seasoned Pro
Posts: 3,346
Thanks: 172
Fixes: 12
Registered: ‎01-06-2010

Re: Migration Pathway

Just spoken to VM sales, they told me Ofcom ruling to banned x% plus CPI increases in January 2025 are excluding VM.

 

Greedy!

Townman
Superuser
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Registered: ‎22-08-2007

Re: Migration Pathway

Might be better off with X%+CPI … some of the fixed £p increases are higher than current CPI+

That model worked well until Russia invaded the Ukraine and wreaked the world economy. Now we will have fixed increases higher than under that model with more stable lower CPI.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

MisterW
Superuser
Superuser
Posts: 16,245
Thanks: 6,217
Fixes: 447
Registered: ‎30-07-2007

Re: Migration Pathway

they told me Ofcom ruling to banned x% plus CPI increases in January 2025 are excluding VM.

Really? Here is the Ofcom statement https://www.ofcom.org.uk/phones-and-broadband/bills-and-charges/review-of-inflation-linked-telecoms-... , I haven't read through it closely but a quick glance didn't see any exclusion for VM.

Here's the summary

What we have decided - in brief
Wherever telecoms or pay TV providers include price rises in their contracts, they must
set these out clearly in pounds and pence, before a customer signs up.
Providers must draw this information to the customer’s attention prominently before
they are bound by the contract, in a clear and comprehensible manner (including during
a sales call or other verbal sale such as an in-store sale) to enable them to make an
informed choice. Providers must also set out when any changes to the monthly price will
occur.
Providers may increase their prices during the contract period and the new rules do not
restrict their ability to set the level of their prices. However, they will prohibit providers
from including inflation-linked, or percentage-based, price rise terms that apply to the
Core Subscription Price in new contracts. This will give consumers clarity and certainty
about the price they will pay, helping them choose the best deal for their needs.
Guidance setting out our expectations
We are issuing guidance to accompany the new rules, to assist providers to comply. The
guidance includes examples of how providers could present any in-contract price rises at
the point of sale.
The new rules and guidance will apply to new contracts from 17 January 2025

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

goldenfibre
Seasoned Pro
Posts: 3,346
Thanks: 172
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Registered: ‎01-06-2010

Re: Migration Pathway

@MatthewWheeler 

 

Openreach has now inactive and cease on the line. No Sogfast anymore. No broadband service now. The line is now dead.

 

Before (active Sogfast)

Broadband Diagnostics 22112024.png

After (no SoGfast anymore)

Broadband Diagnostics 04122024.png