they told me Ofcom ruling to banned x% plus CPI increases in January 2025 are excluding VM.
Really? Here is the Ofcom statement https://www.ofcom.org.uk/phones-and-broadband/bills-and-charges/review-of-inflation-linked-telecoms-... , I haven't read through it closely but a quick glance didn't see any exclusion for VM.
Here's the summary
What we have decided - in brief
Wherever telecoms or pay TV providers include price rises in their contracts, they must
set these out clearly in pounds and pence, before a customer signs up.
Providers must draw this information to the customer’s attention prominently before
they are bound by the contract, in a clear and comprehensible manner (including during
a sales call or other verbal sale such as an in-store sale) to enable them to make an
informed choice. Providers must also set out when any changes to the monthly price will
occur.
Providers may increase their prices during the contract period and the new rules do not
restrict their ability to set the level of their prices. However, they will prohibit providers
from including inflation-linked, or percentage-based, price rise terms that apply to the
Core Subscription Price in new contracts. This will give consumers clarity and certainty
about the price they will pay, helping them choose the best deal for their needs.
Guidance setting out our expectations
We are issuing guidance to accompany the new rules, to assist providers to comply. The
guidance includes examples of how providers could present any in-contract price rises at
the point of sale.
The new rules and guidance will apply to new contracts from 17 January 2025
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
