Slow fibre

[#1]

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@willcutforth wrote:

@jab1 It's probably the Albert flows that are showing it. Could well be just going down the wrong ones as I can't really remember the last time I sent a router out for a fault. Either that or agents are just spinning a wheel and seeing what it lands on.

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If 'Albert' is what I suspect he is - he needs retraining -  quickly. As I said earlier, this is a network issue.

[#2]

@fibreinternet I was just wanting to book an engineer in for you but did the agent sort that out over the phone just now?

[#3]

Hi there. Thanks when I phoned again the second agent said I needed an engineer so has booked the earliest they can get to me which is Wednesday.
Hopefully will see an improvement.

[#4]

Fingers crossed they can sort it but if you need anything just let me know

[#5]

Hi quick update, plusnet said on the phone over a week ago when I phoned them with problem that as I have never had a new modem since being with them as 2019, ( had their hub 1 which was utter @@& they would send me a new super duper hub… still waiting…
Engineer booked in for between 4pm-6pm… turned up about 3.30, before I got home so the kids let him in, he apparently altered some settings in hub to make it better. I phoned him when I got home at 4pm, I explained I took results of slow speed and noise line data,
So speed is better but hub to cure problems is conspicuous by its absence. If only I was there when he turned up early…..

[#6]

@fibreinternet  it appears whatever you have spoken to PN about is quite different to what you have said on here.

As the engineer appointment was not a a AM or PM one, PN have sent a QUBE person, they have limited knowledge and tend to look at PC and wireless issues, so guessing all they have done is split the WiFi bands. 

If only you could do some basic checks and post the results frp, @jab1  post 2 you would get a lot more accurate support.

If you don't understand the questions asked, perhaps one of the kids might be able to help?

I say this as from what you initally said on here a line fault was suspected, but the info PN have suggests it is just a WiFi problem.

[#7]

I tend to differ with what you imply of me. I did all the usual stuff before contracting plusnet, I’m not a fool! I photographed all noise and data results and contacted plusnet twice for which both times plusnet accepted that there was a distinct lack of speed reaching the hub. Plusnet booked in the engineer their words for between 4-6pm, don’t split hairs. The fact that the phone call four days before they came they said I would receive a new hub as I was due one. Why say it if I’m not getting one?
Thankyou to all who helped.

[#8]

@fibreinternet If the 'engineer' was booked 'for between 4-6PM' then he was, as said previously, a QUBE agent, and not a qualified OpeReach engineer. These individuals, as also said previously, are not qualified, or allowed, to interfere with the OR equipment - only to 'advise' you on what is best for your equipment, in terms of location, etc.

If you photographed this data - can you share it with us, there are a number of experienced Community members who can interpret it, and maybe spot something which was missed/ignored?