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Archived mailbox? Request for it to be unarchived here! (Part 2)

Pkeeling
Newbie
Posts: 2
Registered: ‎10-10-2021

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Good morning, can I please request that my emails be unarchived I will ensure that the mail. Box's are reduced in size and soon as they all returned. To me. Thank you.
DrArkham
Dabbler
Posts: 12
Registered: ‎22-03-2023

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Good afternoon,

please can I request the mailbox k****@a******.plus.com be unarchived?

 

 

 

thank you

 

 

willcutforth
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,718
Thanks: 80
Fixes: 113
Registered: ‎27-11-2020

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

@DrArkham Yours have been sent off as a request. Same with yours @Pkeeling 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
gcpitts
Newbie
Posts: 1
Registered: ‎13-08-2023

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi,

Can you please unarchive my email?  I realise I have reached my 1GB limit, but I have just moved home, and my husband recently passed away to I need time to clear out his old email.  Also I'm afraid I have damaged my back and can't sit at the computer for more than about half an hour at a time. so I need time to clear everything out.

I promise to clear it out as quickly as I can but I would appreciate your patience.  I do not want to lose my photos in particular.

Much appreciated,

 

Chris

 

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,085
Thanks: 1,708
Fixes: 498
Registered: ‎01-01-2012

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi @gcpitts 

I'm really sorry for your loss and the inconvenience the e-mails being archived have caused.

I've raised the request for you now and as these are a bit more automated you should have the e-mails back within the next two hours

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
jamesp
Hooked
Posts: 7
Registered: ‎05-05-2023

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi, I wonder if you could check if my e-mails have been archived. Everything before 3rd August is missing from my IMAP inbox.

 

My username is jamesp

 

Thanks.

 

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 863
Fixes: 223
Registered: ‎27-04-2007

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi @jamesp I just need to link you to a ticket on your account: https://www.plus.net/wizard/?p=view_question&id=235901892 please have a look and let me know if you need us to do anything further.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
jamesp
Hooked
Posts: 7
Registered: ‎05-05-2023

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

@adamwalker 

 

Okay, I didn't know that was there.

 

However, I don't know how to respond to that ticket.

 

willcutforth
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,718
Thanks: 80
Fixes: 113
Registered: ‎27-11-2020

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

I have sent the request off to get this unarchived for you @jamesp it should be unarchived within 2 hours. Let me know if there are any issues.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
musiewild
Newbie
Posts: 2
Registered: ‎16-08-2023

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Please unarchive my emails. musiewild.

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 863
Fixes: 223
Registered: ‎27-04-2007

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi there, I've put a request through for that for you. It should get picked up in the next day or two. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Totaliser2000
Newbie
Posts: 3
Registered: ‎17-08-2023

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi, I'm an old Totalise email user.  Seem to have lost all email more than a month old.  Hoping they have been archived and can be recovered.  Thanks 

willcutforth
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,718
Thanks: 80
Fixes: 113
Registered: ‎27-11-2020

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

There's no email about it @Totaliser2000 have you received an email to see it's been archived at all? If not, when was the last time you saw them?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
musiewild
Newbie
Posts: 2
Registered: ‎16-08-2023

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Seems to be resolved now.  I think the problem probably arose from the general Plusnet Webmail meltdown the same day.

Totaliser2000
Newbie
Posts: 3
Registered: ‎17-08-2023

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi, its being a week and a half.  I know I have very little storage allowance with my Totalise account and often can't access emails without doing a clear our.  I've done this today in terms of deleting all sent emails but my inbox is still only showing emails from late July.  Is there any way of recovering if they've not being archived?