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Archived mailbox? Request for it to be unarchived here! (Part 2)

srevisc
Newbie
Posts: 5
Registered: ‎11-10-2018

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi, can I have my archived mail restored please?

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,102
Thanks: 1,745
Fixes: 498
Registered: ‎01-01-2012

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi @srevisc 

From what I can see your e-mails haven't been archived yet but we have sent a warning e-mail 

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Spik3y
Hooked
Posts: 9
Thanks: 3
Registered: ‎20-10-2024

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

@MatthewWheeler 

 

Hi there, new here so please forgive me if this is in the wrong place.

 

Can I have my archived email restored please.  To be honest I'm a bit confused, I know I dont use this email that often (mainly billing lol) but the archive message said my mailbox hasn't been accessed since 2022 - thats not true. 

 

I phoned the help line and the agent there said he couldn't see the archived message in my mailbox, and didn't seem to know how to proceed, he also did not open a ticket (promised to phone me back and didn't).  He also said I must have another mailbox, which is very confusing as to the best of my knowledge this is the only plusnet email account I have which was given when I first joined plusnet back in 2007/8.  Both my email address and the postmaster (the bills come from) both go into this mailbox,  Any thoughts on this?Huh

 

I used to have the plusnet mailbox added to my yahoo mail account, but that is apparently not possible now without using the android app on phone first, no good for windows computer.  I can add it to my new outlook (on the computer) but it needs a security code generated .  Can you point me in the right direction to get that.

 

Thanks in advance.

 

 

sheaffbrooks
Newbie
Posts: 2
Registered: ‎20-10-2024

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Dear PlusNet, please could you unarchive the two archived mailboxes for username: sheaffbrooks  ? I'd be happy to receive these archives as a downloadable file if that's simpler. TIA.

willcutforth
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,718
Thanks: 80
Fixes: 113
Registered: ‎27-11-2020

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

@Spik3y We just need the date from when you received the email and I will raise the task for you Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
willcutforth
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,718
Thanks: 80
Fixes: 113
Registered: ‎27-11-2020

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

@sheaffbrooks I have raised the unarchive request now!

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
sheaffbrooks
Newbie
Posts: 2
Registered: ‎20-10-2024

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Thanks for raising the task.

The notification to me was at 01:14:35 on Friday 11th October.

Is 'Remaining Mail' everything that's not in 'Maildir-Rachel'?

TIA

Spik3y
Hooked
Posts: 9
Thanks: 3
Registered: ‎20-10-2024

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi and thanks for replying.

 

It was received 2024-10-07 06:30

willcutforth
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,718
Thanks: 80
Fixes: 113
Registered: ‎27-11-2020

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

@sheaffbrooks that's correct Smiley rachel was archived the rest were untouched.

 

@Spik3y I am getting this requested for you now.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Tony_aqvh56
Hooked
Posts: 5
Registered: ‎01-10-2024

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Three weeks ago I requested that my emails be unarchived. I am still waiting.

Is there any chance of getting this sorted ?

Thanks,

Tony

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,102
Thanks: 1,745
Fixes: 498
Registered: ‎01-01-2012

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Sorry to hear that @Tony_aqvh56 

We can't see any evidence of archiving on the account. 

If this was due to inactivity can you send me a screenshot of the e-mail advising this via PM?

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Spik3y
Hooked
Posts: 9
Thanks: 3
Registered: ‎20-10-2024

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

@willcutforth 

 

Hi there,

 

The archived mail arrived back in my mailbox a few moments ago.  Thank you for your assistance x

 

PS Where is the 'This fixed my problem' button  because I cant see it anywhere?Huh

Townman
Superuser
Superuser
Posts: 23,940
Thanks: 10,146
Fixes: 174
Registered: ‎22-08-2007

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Only the originator of a thread sees the This fixed it button.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

SammyM
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,043
Fixes: 101
Registered: ‎22-01-2018

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Yay! Fab news @Spik3y have a great week!!

 

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 Sammy M - Sheffield Team
 Plusnet Help Team
sn5775
Dabbler
Posts: 23
Registered: ‎10-08-2023

Re: Archived mailbox? Request for it to be unarchived here! (Part 2)

Hi, Would it be possible, please, to request the un-archiving of my mailbox, the address begins with ste............. .plus.com. I will then delete messages.

I attempted to delete a number of messages at about 1am this morning when I noticed that I only had messages from 1st August 2024 onwards.

When I checked my inbox again around 8am this morning I noticed that my inbox was empty.

Thank you in advance.

Kind regards,

Steve.