Archived mailbox? Request for it to be unarchived here! (Part 2)

[#1]

Hi, can I have my archived mail restored please?

[#2]

Hi @srevisc 

From what I can see your e-mails haven't been archived yet but we have sent a warning e-mail 

[#3]

@MatthewWheeler 

Hi there, new here so please forgive me if this is in the wrong place.

Can I have my archived email restored please.  To be honest I'm a bit confused, I know I dont use this email that often (mainly billing lol) but the archive message said my mailbox hasn't been accessed since 2022 - thats not true. 

I phoned the help line and the agent there said he couldn't see the archived message in my mailbox, and didn't seem to know how to proceed, he also did not open a ticket (promised to phone me back and didn't).  He also said I must have another mailbox, which is very confusing as to the best of my knowledge this is the only plusnet email account I have which was given when I first joined plusnet back in 2007/8.  Both my email address and the postmaster (the bills come from) both go into this mailbox,  Any thoughts on this?

I used to have the plusnet mailbox added to my yahoo mail account, but that is apparently not possible now without using the android app on phone first, no good for windows computer.  I can add it to my new outlook (on the computer) but it needs a security code generated .  Can you point me in the right direction to get that.

Thanks in advance.

[#4]

Dear PlusNet, please could you unarchive the two archived mailboxes for username: sheaffbrooks  ? I'd be happy to receive these archives as a downloadable file if that's simpler. TIA.

[#5]

@Spik3y We just need the date from when you received the email and I will raise the task for you

[#6]

@sheaffbrooks I have raised the unarchive request now!

[#7]

Thanks for raising the task.

The notification to me was at 01:14:35 on Friday 11th October.

Is 'Remaining Mail' everything that's not in 'Maildir-Rachel'?

TIA

[#8]

Hi and thanks for replying.

It was received 2024-10-07 06:30

[#9]

@sheaffbrooks that's correct rachel was archived the rest were untouched.

@Spik3y I am getting this requested for you now.

[#10]

Three weeks ago I requested that my emails be unarchived. I am still waiting.

Is there any chance of getting this sorted ?

Thanks,

Tony

[#11]

Sorry to hear that @Tony_aqvh56 

We can't see any evidence of archiving on the account. 

If this was due to inactivity can you send me a screenshot of the e-mail advising this via PM?

[#12]

@willcutforth 

Hi there,

The archived mail arrived back in my mailbox a few moments ago.  Thank you for your assistance x

PS Where is the 'This fixed my problem' button  because I cant see it anywhere?

[#13]

Only the originator of a thread sees the This fixed it button.

[#14]

Yay! Fab news @Spik3y have a great week!!