Archived mailbox? Request for it to be unarchived here!

[#1]

Please restore my emails.

[#2]

Please can this be done ASAP my mother is having open heart surgery today and this is the only way I can communicate with her. pM me for my username.

[#3]

Hi @btn

I'm really sorry to see your mother's had surgery and I do hope it's gone well.

I've raised a NetOps task and normally I'd say allow 3 to 5 working days for the task to be picked up as those folk are fairly few in number and incredibly busy, but on this occasion I've been able to reach out to a colleague in the team. 

You should see your mail drop back down within the next 4 hours. If there's anything else you'd need help with, feel free to get back to me, but bear in mind that it may generally be quicker to contact your case handler in our complaints team by e-mail or phone. They've given their details in the support ticket logged on your account Here.

I hope this helps.

[#4]

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@btn wrote:

Please can this be done ASAP my mother is having open heart surgery today and this is the only way I can communicate with her. pM me for my username.

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Your mailbox having been archived does not stop you using it for sending and receiving new emails.

[#5]

Thank you both - as you can appreciate this was an unfortunate day for this to happen. You are right I can still use  the email account but an email my mother apparently sent this morning, vanished before I could read it.

[#6]

No problem @btn and makes sense. 

I hope she’s doing OK.

[#7]

Please can you unarchive the email for the mailbox that begins SU under my account

[#8]

Hiya @assuage, thanks for your request. I've now sent that off for you

[#9]

Please can you unarchive ANY email for the default mailbox on my account

how do I know if it's been archived? 

I've been missing important mail folders since approx 2021, and have only just discovered this thread.

thank-you

[#10]

Hey @colin45scott, thanks a lot for getting in touch, no can do I'm afraid  

As your emails were archived over 30 days ago, we'll no longer store them. 

[#11]

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@adam945 wrote:

Hey @colin45scott, thanks a lot for getting in touch, no can do I'm afraid  

As your emails were archived over 30 days ago, we'll no longer store them. 

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damn 😕 I always wondered where they went, sadly I found these threads to late 

thanks for the update 

[#12]

For future ref, our support advisers on 0800 432 0200 can arrange for a mailbox to be unarchived in the same way we can here (or via Facebook and Twitter)

[#13]

Hi

Please unarchive my emails. I was unable to access it on a new device... still can't. Only saw the notice when I tried webmail.

Thanks

Mark L.

[#14]

Hi Lauren,

How long does it take to start un-archiving - cannot see any old emails.

Thanks

[#15]

It can take 2-3 working days.