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Archived mailbox? Request for it to be unarchived here!

Townman
Superuser
Superuser
Posts: 23,943
Thanks: 10,146
Fixes: 174
Registered: ‎22-08-2007

Re: Archived mailbox? Request for it to be unarchived here!

After 2 posts you should now be able to do so.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,646
Thanks: 10,230
Fixes: 1,607
Registered: ‎21-04-2017

Re: Archived mailbox? Request for it to be unarchived here!

Hi @CJL1,

Try posting one more time and see if you can private message me or Sammy. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
CJL1
Newbie
Posts: 3
Registered: ‎01-05-2022

Re: Archived mailbox? Request for it to be unarchived here!

OK, trying once more as you suggest, since I forgot to phone today anyway Smiley

Dabblernorm
Newbie
Posts: 7
Registered: ‎27-02-2022

Re: Archived mailbox? Request for it to be unarchived here!

Hi,

Just trying to understand what "archived mailbox" means, really.  I was trying to do some housekeeping and remove some mailboxes that I haven't accessed for a long time.  I tried to see if there was anything useful in them, but couldn't log in via Webmail (even after changing the mailbox password).

 

Could it be that the _mailbox_ is archived, and that's why I can't get in?

Thanks in advance if anyone knows!

LaurenB
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,577
Fixes: 131
Registered: ‎07-12-2017

Re: Archived mailbox? Request for it to be unarchived here!

Hiya @Dabblenorm, thanks for getting in touch. 

 

If your mail has been archived you should still be able to log in to the mailbox on webmail. Can you please advise what error message you get when trying to log in?

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
sutcliff
Newbie
Posts: 5
Registered: ‎21-12-2021

Re: Archived mailbox? Request for it to be unarchived here!

good evening, 

Can I ask for my oversize  mailbox to be un-archived please?

many thanks

gransha
Hooked
Posts: 7
Registered: ‎18-06-2021

Re: Archived mailbox? Request for it to be unarchived here!

Hi,

It seems they've archived again. Can you unarchive and I'll copy off everything older than a year.  jim@

 

Thanks

Jim

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 863
Fixes: 223
Registered: ‎27-04-2007

Re: Archived mailbox? Request for it to be unarchived here!

Hi @sutcliff I've just raised a task for you and have added a ticket to your account with details: https://www.plus.net/wizard/?p=view_question&id=224447977

 

@gransha, that was raised for you by Lauren on the 4th so they should be unarchived by now, please reply back if that's not the case for some reason.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
jadavis
Newbie
Posts: 4
Registered: ‎16-04-2022

Re: Archived mailbox? Request for it to be unarchived here!

good evening. Would it be possible please to un archive my emails. Many thanks., 

LaurenB
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,577
Fixes: 131
Registered: ‎07-12-2017

Re: Archived mailbox? Request for it to be unarchived here!

Hiya @jadavis, I have now sent off that request for you. Please allow 3 working days for this to be actioned. 

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
louiseandben
Dabbler
Posts: 10
Registered: ‎19-05-2022

Re: Archived mailbox? Request for it to be unarchived here!

Hi, please can you restore my wife's e-maills. (Despite being a customer for quite a lot of years I haven't used the forums enough to be allowed to PM the account name to you!)

thanks,

Ben

LaurenB
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,577
Fixes: 131
Registered: ‎07-12-2017

Re: Archived mailbox? Request for it to be unarchived here!

Hiya @louiseandben, I have sent off the request to have the mail unarchived Smiley Please just allow 3 working days for this to be picked up.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
louiseandben
Dabbler
Posts: 10
Registered: ‎19-05-2022

Re: Archived mailbox? Request for it to be unarchived here!

Hi, thanks, how do I check the right mailbox is being unarchived?

 

em_el
Hooked
Posts: 9
Thanks: 1
Registered: ‎28-12-2019

Re: Archived mailbox? Request for it to be unarchived here!

It was lack of use.

Townman
Superuser
Superuser
Posts: 23,943
Thanks: 10,146
Fixes: 174
Registered: ‎22-08-2007

Re: Archived mailbox? Request for it to be unarchived here!

Can my "blackhole" mailbox be unarchived please?  Lack of use, so no ticket foot print.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.