Archived mailbox? Request for it to be unarchived here!

[#1]

Hi, yes i received an email saying that I hadn't  accessed my emails  since 21/03/22 and that they had been archived.

[#2]

Please could someone respond to my message 578 regarding missing email  in my inbox re your suggestion on looking at setting in message 577.

Jeremy

[#3]

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@JeremyM wrote:

Please could someone respond to my message 578 regarding missing email  in my inbox re your suggestion on looking at setting in message 577.

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I've just received another warning email:

 -

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To help you reduce the overall size, here's a list of your largest mailboxes

Mailbox Size
pe** 465.608 MB
je** 363.024 MB
default 93.412 MB
an** 4.424 MB
ju** 0.396 MB
Total 927.432 MB

It says that mailbox pe** contains 465MB of email - I cannot access old messages in mbox  pe** via IMAP or webmail.

I would like to be able to!  Can you help me do this?

Jeremy

[#4]

Good morning @Sid3, thanks a lot for getting in touch again. I've just raised a task with our NetOps Team to have your emails unarchived. Just allow up to 5 working days for this to be actioned on our end.  

@JeremyM, so that I can have a look at this from my side, can you please provide me with the date that you last have an email in this particular inbox? 

[#5]

New emails have been arriving OK since we noticed that the inbox was emptied on morning of Friday 17th June.  I assumed that the emptied emails had been archived along with folders within.

[#6]

Thanks a lot for getting back to me @JeremyM, so I've just had a look through the account, and on our server, I'm seeing emails in that inbox dating back until June 2003! They've not been archived just yet, though I'd strongly recommend creating more space to prevent this from happening.  

[#7]

Thanks Adam for confirming that there was no archiving done.

What continues to puzzle me is

1) Why did 450+MB of mail vanish around 17th June

2) Why did  Plusnet  monitoring think that the mailbox pen*** still contains 450+ MB of data almost two weeks later, but it is unavailable via to us via IMAP ?

Jeremy

[#8]

Hi, sorry, my second time on this thread. My wife's e-mails seem to have been archived again, Please can they be restored. Many Thanks!

[#9]

Can you please restore the popup mailbox.

[#10]

Sorry for the delay everyone.

@JeremyM, We know we have some lingering performance issues with webmail and as part of those issues, if you have a big mailbox, your mail may seemingly disappear but not actually deleted. All I can suggest for now is that you reduce the size of your mailbox(es) to as low as possible either by deleting your mail or archiving to local storage.

@louiseandben, @Popup, I've raised NetOps tasks to unarchive your mail and this should be done within 3 working days. 

[#11]

Thanks, I will keep an eye out for the mail restoration.

Tim

[#12]

Please could my emails be restored?

Thanks in advance,

Edward

[#13]

Good morning @PlasmaPig13, thanks a lot for getting in touch. So I can't actually see a notification on your account advising that your emails have been archived. 

If they have been archived due to you not accessing your mailbox in a while, can you please provide me with the date which you received an email stating this?

[#14]

Hi, it was an email not a notification and it said i hadn't accessed it since 

2021-10-28 10:52:31

I got the email on Tuesday 12/7/2022 19:24

Thanks in advance,

Edward

[#15]

Good Morning,

Apologies if this is the wrong place to ask but my emails before 5pm on the 15th July have suddenly disappeared and i wanted to check to see if they had been auto archived. I don't remember receiving any sort of notification and i have tried logging onto the plusnet email website but no luck.

Any help would be greatly appreciated.

Many Thanks