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Archived mailbox? Request for it to be unarchived here!

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,646
Thanks: 10,230
Fixes: 1,607
Registered: ‎21-04-2017

Re: Archived mailbox? Request for it to be unarchived here!

Raised a task for you now. Should be done within 3 working days. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Adrasta
Newbie
Posts: 5
Thanks: 2
Registered: ‎08-09-2022

Re: Archived mailbox? Request for it to be unarchived here!

Thank you so much. 

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,646
Thanks: 10,230
Fixes: 1,607
Registered: ‎21-04-2017

Re: Archived mailbox? Request for it to be unarchived here!

No problem, let me know if there's anything else you'd need help with 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
applecup
Newbie
Posts: 3
Thanks: 1
Registered: ‎12-08-2017

Re: Archived mailbox? Request for it to be unarchived here!

huh. obviously i missed that then, oops. thank you though! 😆

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,646
Thanks: 10,230
Fixes: 1,607
Registered: ‎21-04-2017

Re: Archived mailbox? Request for it to be unarchived here!

Haha no worries it's all good 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
nclark777
Grafter
Posts: 39
Thanks: 1
Fixes: 2
Registered: ‎21-09-2015

Re: Archived mailbox? Request for it to be unarchived here!

Ithink my email account has been archived recently. My mailbox address is n****k@globalnet.co.uk
Can it be reactivated please I've had no emails in since about 1730 last night.
Thanks Neil
nclark777
Grafter
Posts: 39
Thanks: 1
Fixes: 2
Registered: ‎21-09-2015

Re: Archived mailbox? Request for it to be unarchived here!

You are a star. Thanks. Again
Neil
nclark777
Grafter
Posts: 39
Thanks: 1
Fixes: 2
Registered: ‎21-09-2015

Re: Archived mailbox? Request for it to be unarchived here!

All starting to come in now. Thanks neil
PhooeyChop
Hooked
Posts: 6
Registered: ‎12-09-2021

Re: Archived mailbox? Request for it to be unarchived here!

Hi there, 

My mailbox has been archived again. I must apologise, I have set up archiving in Outlook to move messages to a local folder on my filesystem. I'm really surprised as this has archived about 2 years worth of emails recently. I'm confused as to why I am still over the limit.

Please can they be restored? It is the mailbox beginning and ending with 'd'.

I need to investigate and will take a look in webmail to make sure they are not being archived to a folder on the plus.net server...

Many Thanks,

PhooeyChop

Townman
Superuser
Superuser
Posts: 23,936
Thanks: 10,144
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Registered: ‎22-08-2007

Re: Archived mailbox? Request for it to be unarchived here!

Have you looked at the SENT ITEMS folder?

Outlook archiving (IIRC) by default only looks at the INBOX.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 863
Fixes: 223
Registered: ‎27-04-2007

Re: Archived mailbox? Request for it to be unarchived here!

Hi there @PhooeyChop, I've raised a task to our netops team to get that mailbox unarchived for you, they should pick that up within the next couple of working days for us.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
louiseandben
Dabbler
Posts: 10
Registered: ‎19-05-2022

Re: Archived mailbox? Request for it to be unarchived here!

Hi, sorry again, my wife's e-mails have been archived another time. Please can they be restored. (Many, many thanks!)

 

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 863
Fixes: 223
Registered: ‎27-04-2007

Re: Archived mailbox? Request for it to be unarchived here!

Hi there, can you send me a PM with your username or email address please so I can have a look into it for you?

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Dust27
Dabbler
Posts: 11
Thanks: 5
Registered: ‎16-04-2022

Re: Archived mailbox? Request for it to be unarchived here!

Please can you un archive my mailbox. Could you tell me how I avoid the temporary folders i make in outlook being copied back into webmail? I use these to export backups but sometimes find them lingering in the trash on webmail, from there it's struggle to delete them. Thank you

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 863
Fixes: 223
Registered: ‎27-04-2007

Re: Archived mailbox? Request for it to be unarchived here!

Hi Dust27, can you pop a private message with your username over to me and I'll get it unarchived for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team