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Archived mailbox? Request for it to be unarchived here!

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,647
Thanks: 10,232
Fixes: 1,607
Registered: ‎21-04-2017

Re: Archived mailbox? Request for it to be unarchived here!

To save a lot of frantic scrolling, here's a direct link to post #680: https://community.plus.net/t5/Email/Archived-mailbox-Request-for-it-to-be-unarchived-here/m-p/189002...

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
cweeble
Newbie
Posts: 1
Registered: ‎06-10-2022

Re: Archived mailbox? Request for it to be unarchived here!

Hi you archived one of the mailboxes associated to my plusnet account yesterday, it begins with 'C'
Please could you unarchive the contents for this mailbox as there are some recent messages in there that are very important.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,647
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Registered: ‎21-04-2017

Re: Archived mailbox? Request for it to be unarchived here!

Hi @cweeble

I've raised a task to unarchive that mailbox which should be done within 3 to 5 working days Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Cathamracing
Hooked
Posts: 8
Registered: ‎09-12-2021

Re: Archived mailbox? Request for it to be unarchived here!

Hi,

I believe my email account was archived yesterday, I have only 1 account.
Could you please unarchive it and we will delete a bunch of old emails.

Graham
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,647
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Registered: ‎21-04-2017

Re: Archived mailbox? Request for it to be unarchived here!

Hi Graham,

It was indeed and I've raised a task to unarchive your mail. Should be done within 3 to 5 working days. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Cathamracing
Hooked
Posts: 8
Registered: ‎09-12-2021

Re: Archived mailbox? Request for it to be unarchived here!

Thank you
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,647
Thanks: 10,232
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Registered: ‎21-04-2017

Re: Archived mailbox? Request for it to be unarchived here!

No worries at all 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
AtTheWill
Newbie
Posts: 2
Registered: ‎24-10-2022

Re: Archived mailbox? Request for it to be unarchived here!

Could I request for my mailbox to be unarchived? I rather foolishly waited a bit too long to download it all. 

Account associated, mailbox beginning with "w".

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
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Re: Archived mailbox? Request for it to be unarchived here!

Hi there, sure. I've raised a task to our net ops team for you to get that unarchived, it should get picked up within the next couple of days.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Tucktime
Newbie
Posts: 2
Registered: ‎28-10-2022

Re: Archived mailbox? Request for it to be unarchived here!

Could I have my emails unarchive? I'm struggling to contact you online, and urgently need my emails back.
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,647
Thanks: 10,232
Fixes: 1,607
Registered: ‎21-04-2017

Re: Archived mailbox? Request for it to be unarchived here!

Hi @Tucktime,

I've raised a task to unarchive your emails which should be done for you within 3 to 5 working days.

Let me know if there's anything else you need help with.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
assuage
Hooked
Posts: 9
Registered: ‎20-11-2020

Re: Archived mailbox? Request for it to be unarchived here!

@Admin - please can I have my email restored - applies to both email inboxes beginning with A and S

 

Thanks

TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: Archived mailbox? Request for it to be unarchived here!

Hey @assuage,

Thanks for getting in touch, I've raised this request now Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
Tucktime
Newbie
Posts: 2
Registered: ‎28-10-2022

Re: Archived mailbox? Request for it to be unarchived here!

Hi, Still have nothing back. Only an email saying I'm using 23??MB of space, when I cant see any emails from before 26th October
TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: Archived mailbox? Request for it to be unarchived here!

Hey @Tucktime,

I'm sorry to hear that you're having issues accessing the mailbox. I can see that the team did pick up the request to unarchive the mail - are you accessing the mailbox via a mail client, like Outlook, or online via the webmail portal?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team