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Re: unable to send emails: avasout-peh-002 smtp ESMTP server not available (blacklisted by local pol

lens1
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Posts: 7
Registered: ‎01-08-2007

Re: unable to send emails: avasout-peh-002 smtp ESMTP server not available (blacklisted by local pol

3 weeks ago

Hello

I am having issues sending mails (over a week now) and I believe its linked to this IP address 'blacklisted' issue. I would be grateful for Plusnet to formally investigate it

 

Thanks

Chris

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paul_blitz
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Re: unable to send emails: avasout-peh-002 smtp ESMTP server not available (blacklisted by local pol

3 weeks ago

Now might be a good time to start looking into alternative email suppliers: already Plusnet are no longer providing email to new users, which means that fewer and fewer users will be using the Plusnet email... so fewer support staff...

 

Need I go on?

 

I'm slowly moving my email over to "Mythic Beasts", I'm VERY impressed with their support... but not surprising, as email and hosting is their main business.

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Mav
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Registered: ‎06-04-2007

Re: unable to send emails: avasout-peh-002 smtp ESMTP server not available (blacklisted by local pol

3 weeks ago

Moderator's note(s):

Split to it's own topic from Broadband.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

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Townman
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Re: unable to send emails: avasout-peh-002 smtp ESMTP server not available (blacklisted by local pol

3 weeks ago

Hi Chris,

A warm welcome to the forums. Why do you think your issue is linked to an IP address issue?

Are you running your own mail server?

Are you unable to send ANY email or is it just problems sender emails to specific providers for example @gmail ?

Are you sending as (from) @youraccount.plus.com or something else?

What is the full error message? Where is it coming from?

Are you on the Plusnet network?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

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jed2
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Posts: 5
Registered: 2 weeks ago

Re: unable to send emails: avasout-peh-002 smtp ESMTP server not available (blacklisted by local pol

2 weeks ago

There is obviously a problem with your mail server.

What's the latest news on a fix by Plusnet support?

 

 

 

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Townman
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Re: unable to send emails: avasout-peh-002 smtp ESMTP server not available (blacklisted by local pol

2 weeks ago - last edited 2 weeks ago

Obviously?

What other diagnostic information do you have? Where are you sending from? On or off Plusnet’s network?

What SMTP server setting have you configured? Has this ever worked?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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jed2
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Re: unable to send emails: avasout-peh-002 smtp ESMTP server not available (blacklisted by local pol

2 weeks ago

The screnshot attached to my previous message. Same error as this OP I think.

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Townman
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Re: unable to send emails: avasout-peh-002 smtp ESMTP server not available (blacklisted by local pol

2 weeks ago

Do not think so … looks like an SMTP server setting issue. The SMTP server is relay.plus.net … not mail.plus.net

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

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jab1
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Re: unable to send emails: avasout-peh-002 smtp ESMTP server not available (blacklisted by local pol

2 weeks ago

I was going to pick this, but got diverted, @Townman . Looking at the screenshot posted by @jed2 , I am confused by the first 'error report - that appears to come from a very foreign looking source?

Sure I've seen the 'Ox800' error before, though.

John
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jab1
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Re: unable to send emails: avasout-peh-002 smtp ESMTP server not available (blacklisted by local pol

2 weeks ago

@Townman wrote:
Do not think so … looks like an SMTP server setting issue. The SMTP server is relay.plus.net … not mail.plus.net

Missed that error, @Townman Embarrassed

John
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jed2
Hooked
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Registered: 2 weeks ago

Re: unable to send emails: avasout-peh-002 smtp ESMTP server not available (blacklisted by local pol

2 weeks ago

Was there any advance warning about the deprecation of mail.plus.net?

It's not my account but a family member I am helping who might have missed a notification if there was one.

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jab1
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Re: unable to send emails: avasout-peh-002 smtp ESMTP server not available (blacklisted by local pol

2 weeks ago - last edited 2 weeks ago

mail.plus.net is the incoming server, not the outgoing one.

see: https://www.plus.net/help/email-guides/how-to-set-up-plusnet-email/

John
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Townman
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Re: unable to send emails: avasout-peh-002 smtp ESMTP server not available (blacklisted by local pol

2 weeks ago

Was there any advance warning about the deprecation of mail.plus.net?

No - it is not deprecated. It’s the POP3 incoming server.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

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jed2
Hooked
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Registered: 2 weeks ago

Re: unable to send emails: avasout-peh-002 smtp ESMTP server not available (blacklisted by local pol

2 weeks ago

Thanks for the clarification.

The mail is read in an old Outlook client that only broke yesterday as far as I know. 

 

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jed2
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Registered: 2 weeks ago

Re: unable to send emails: avasout-peh-002 smtp ESMTP server not available (blacklisted by local pol

2 weeks ago - last edited 2 weeks ago

I've let her know and hopefully change the settings tomorrow. I'll let you know if that fixes it.

Cheers

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