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Restore deleted emails

davsto
Newbie
Posts: 3
Registered: Sunday

Restore deleted emails

Hello, after an attempted tidy up of the inbox due to a space alert warning from Plusnet on my email storage, I have inadvertently deleted all emails (including from the deleted items folder).  This was done 2 days ago i.e. 16th November.
Would it be possible to recover the deleted emails for one of the email accounts from server backup ?

5 REPLIES 5
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,085
Thanks: 1,708
Fixes: 498
Registered: ‎01-01-2012

Re: Restore deleted emails

Hi @davsto 

I'm sorry to hear this has happened/

I can see you've got a few mailboxes.

Can you confirm which one you deleted from?

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
davsto
Newbie
Posts: 3
Registered: Sunday

Re: Restore deleted emails

Hi Matthew, thanks for the response.
The mailbox in question is 'cath.stokes'

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,085
Thanks: 1,708
Fixes: 498
Registered: ‎01-01-2012

Re: Restore deleted emails

Thanks for confirming @davsto 

We've checked and unfortunately, there doesn't appear to be a backup for that particular mailbox.

This means we're not able to restore anything I'm afraid 

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Townman
Superuser
Superuser
Posts: 23,916
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Registered: ‎22-08-2007

Re: Restore deleted emails

@MatthewWheeler 

No SOP system file storage back up of the mail folder ... as opposed to no proactive archive of the mailbox?

A proactive archive arising from violating the FUP or having not accessed the mailbox will not exist if the trigger events have not occurred, but there should be a system file store back up of the mail folder.  However restoring such (in isolation) might not be an easy task to facilitate ... though it is not unheard of around these parts.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

davsto
Newbie
Posts: 3
Registered: Sunday

Re: Restore deleted emails

Hi @MatthewWheeler 

Is there a system backup of the mail folder ? 
This is purely a case of the removal of emails inadvertently rather than any archive policy or trigger event, therefore what I am looking for is a restore of the mailbox to a point in time backup (the latest available) if possible.