email accounts taking up too much space??

teamdb · ‎14-05-2008

Had the inevitiable email saying my mailboxes will be archived if I don't bin some emails out.

thing is, I did a good purge of my mailbox a couple of weeks ago and it currently sits at around 300MB, yet the summary I've just received puts it at close to 550MB...

So my mail client says one figure, and plusnet systems another... I'd like to avoid the mailboxes getting archived when they're not anywhere near as large as the reports make out...

MisterW · ‎30-07-2007

So my mail client says one figure, and plusnet systems another

The mail client will only show the mailbox its connected to, if you've got multiple mailboxes the Plusnet system will count all mailboxes

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

teamdb · ‎14-05-2008

Yes I get that, the summary shows all the mailboxes.

HOwever what I mean is, that summary has my mailbox at 550MB but my client reports 300ish

So wheres that extra 250 coming from?

MisterW · ‎30-07-2007

Are there any unsubscribed folders ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Townman · ‎22-08-2007

The Plusnet reports will include all folders - inbox - sent - deleted - and any others.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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teamdb · ‎14-05-2008

Yes I'm aware of that, but still the question is when the mailbox reads 300mb on the client for ALL folders within it, why does plusnet report 550mb instead...

Townman · ‎22-08-2007

Usually because there are folders on the server for which the email clients do not have a subscription.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

teamdb · ‎14-05-2008

Nope, all folders accounted for, both in client apps and webmail.