Hostopia (ex Plusnet CCGI) Site Not Updating.

[#1]

MY Plusnet ccgi site was migrated to Hostopia years ago. It doesn't work properly now and changes made to it on the Hostopia server can't be accessed via the domain name. There's no help available from Hostopia.

For instance I renamed the index.htm file to index_old and replaced it with a blank index.htm file a week ago but the website at  http://mydomainname.co.uk is unchanged. Also the url http://mydomainname.co.uk/index_old.htm gives a not found message.

It used to work ok so something's been changed but I've no idea what. I've not updated it for ages so no idea how long its been like this.

[#2]

I have found similar recently.

I have not used / accessed the CCGI space for a good while, but wanted to kick the tyres on something.  I modified index.htm and was perplexed that it does not seem to work ... thought it was me ... have not had the time to revisit the detail to explore further.

[#3]

Bump - please will some PN person fix this. It has been part of my contract for over 25 years.

Thanks

[#4]

Hey @quelquod,

Our incident and operations team are not aware of any issues regarding CCGI sites no updating but what I can do is raise a request to our operations team to investigate this issue for you however I would need a couple information from you before I can proceed, I have raised a ticket on your account with the required information.

Here is the direct link to the question: https://www.plus.net/wizard/?p=view_question&id=245739407

[#5]

@Marsh

Can you do the same for me too please.

[#6]

Thanks Josh.

by the way I was a bit amused to see you recommending me to use Web Chat (defunct these many years now) or Help and Support which as long as I can remember has never referenced the ccgi offering. 😉

[#7]

No Problem @Townman,

I have opened a ticket on your account with the information I need to raise the task to our operations team.

@quelquod

The only reason we need you to reply via a web-ticket we need to go through security. However if you replied online you have gone through security.

[#8]

@Marsh 

sorry should have mentioned that I’ve replied to your ticket but I expect the system let you know anyway.

thanks

[#9]

@Marsh 

Done.

[#10]

Hey @quelquod & @Townman.

You both have probably received my email I have now raised both those tasks off when I have an update I will be in touch if it is a widespread issue I will update this thread.