Hostopia (ex Plusnet CCGI) Site Not Updating.

[#1]

MY Plusnet ccgi site was migrated to Hostopia years ago. It doesn't work properly now and changes made to it on the Hostopia server can't be accessed via the domain name. There's no help available from Hostopia.

For instance I renamed the index.htm file to index_old and replaced it with a blank index.htm file a week ago but the website at  http://mydomainname.co.uk is unchanged. Also the url http://mydomainname.co.uk/index_old.htm gives a not found message.

It used to work ok so something's been changed but I've no idea what. I've not updated it for ages so no idea how long its been like this.

[#2]

I have found similar recently.

I have not used / accessed the CCGI space for a good while, but wanted to kick the tyres on something.  I modified index.htm and was perplexed that it does not seem to work ... thought it was me ... have not had the time to revisit the detail to explore further.

[#3]

Bump - please will some PN person fix this. It has been part of my contract for over 25 years.

Thanks

[#4]

Hey @quelquod,

Our incident and operations team are not aware of any issues regarding CCGI sites no updating but what I can do is raise a request to our operations team to investigate this issue for you however I would need a couple information from you before I can proceed, I have raised a ticket on your account with the required information.

Here is the direct link to the question: https://www.plus.net/wizard/?p=view_question&id=245739407

[#5]

@Marsh

Can you do the same for me too please.

[#6]

Thanks Josh.

by the way I was a bit amused to see you recommending me to use Web Chat (defunct these many years now) or Help and Support which as long as I can remember has never referenced the ccgi offering. 😉

[#7]

No Problem @Townman,

I have opened a ticket on your account with the information I need to raise the task to our operations team.

@quelquod

The only reason we need you to reply via a web-ticket we need to go through security. However if you replied online you have gone through security.

[#8]

@Marsh 

sorry should have mentioned that I’ve replied to your ticket but I expect the system let you know anyway.

thanks

[#9]

@Marsh 

Done.

[#10]

Hey @quelquod & @Townman.

You both have probably received my email I have now raised both those tasks off when I have an update I will be in touch if it is a widespread issue I will update this thread.

[#11]

Hi @Marsh 

so a month later I had a reply to say that something had been done to my cgi component but this hasn’t changed anything.

http://www.mydomain.co.uk/index.htm Still shows my original home page even though index.htm is now a zero length file.

http://www.mydomain.co.uk/index_old.htm (the previous index.htm) gives NOT FOUND.

Most of the files addressed by http://www.mydomain.co.uk/route_to_file also give NOT FOUND although they can be seen and addressed by the direct address on the server.

Perhaps it would be quicker if the support staff checked things themselves rather than just making changes and asking me to see if it helped?

[#12]

@quelquod 

I have gone ahead and updated our Net-ops team letting them know this did not solve the issue, along with your most recent comment so they can get a better idea of where the issue may lie.

I will keep in touch with @Marsh, as he was dealing with this initially to see if he had any further information.

He should hopefully be in on Monday.

As soon as I have a response I will update you, sorry if our responses up until now have been far between.

Regardless, they will look into this further to try and find the issue.

@Townman Has your issue been resolved or does it still seem to be the same?

Thanks, Lex

[#13]

Mine had moved on a little; I needed to do some further investigation.

I was encountering an error caused by something else, which searching around the forums suggested that the cause is the presence of a .htaccess file in the root directory.

Clobbering that (lines commented out)...

Options +FollowSymLinks -MultiViews
# Turn mod_rewrite on
RewriteEngine On
#RewriteBase /
#RewriteRule ^cgi-bin(/.*|)$ CGI-BIN$1 [L,NC]

#SetEnv PHPRC /services/webpages/c/g/cgi.**************.plus.com/php.ini

...then allows the /public/index.php file to load ... and reflect changes to it.

I think that my initial problem might indeed be fixed ... but I have a good deal to do to understand what now might not work with the clobbered .htaccess file

Thank you for your help here.  I note from tickets that Bob refreshed the cgi component.  I had better do something useful with it!

[#14]

Good to hear!

Let me know if there's any other issues that do arise, hopefully quelquod's issue is sorted soon.

I'm not sure if any Net-ops guys work over the weekend so I probably wont have any information anyway until Monday now.