Reverse DNS/PTR setup for static IP

[#1]

Hello,

I would like to get reverse DNS/PTR setup for two domains using my existing static IP address.  I phoned customer support but they were unable to help.  Could someone please point me in the right direction.

Many thanks in advance.

[#2]

@OllyB 

I would like to get reverse DNS/PTR setup for two domains using my existing static IP address.  I phoned customer support but they were unable to help.  Could someone please point me in the right direction.

You are in the right place, one of the PN help team staff will pick this up.

However, you can only have a single PTR record so you need to decide which domain you wish to use. Make sure that you have a corresponding A record pointing to your static IP

[#3]

@MisterW , thanks for your quick response.  Understood re: single PTR record, that shouldn't be an issue.

[#4 · Accepted solution]

Hi @OllyB thank you for taking the time to contact us. 

I have raised this task to our NetOps team, please see the link below for a more detailed response: https://www.plus.net/wizard/?p=view_question&id=245949001

[#5]

Hello @Tina11192,

The ticket that was raised (referenced in your previous note) suggests that the reverse DNS should be set up within 5 working days - dated 4th February.  The task reference is RITM00479143.

The reverse DNS still points to 80-229-139-65.plus.com instead of to the domain.  I responded to the ticket on Tuesday to ask for an update and have not had a response.

Could you please let know how I can pursue this further.

Thank you

[#6]

Hi @OllyB I tried calling you but could only leave a voicemail. My apologies for the delayed reply, I hope you are well.

I have looked into this and the task is showing as completed, I am unsure what has happened, however, I am more than happy to re-raise it; I have now responded to the question on your account, please reply at your earliest convenience.

[#7]

Hi @Tina11192,

Thanks for your response.

I've responded to the ticket and confirmed the domain in the ticket.  Please let me know if there's anything else you need.

Many thanks

[#8]

Thank you for your reply @OllyB I have re-raised this and updated the question on the account, please follow the link for a more complete response: https://www.plus.net/wizard/?p=view_question&id=2465949001