New Full fiber connection

[#1]

I've just had full fibre fitted but I'm only getting 30mb. Do I need to get a faster router cos I'm using the same one I already had. I thought plus net would of sent one

[#2]

Which router are you using, and have you had text and/or email from PN confirming your FF connection is live?

[#3]

It's a Plusnet hub I think. Same one I had with part fiber. No I've not had notification from them. The engineer was very rude and moaning all the time. He just said your back on now and my router will be fine. I was getting 15mb on half fiber and I signed up for full300 but only getting about 40 to 50mb. I get it that it takes a few days but I thought it would be slot faster, even now. Thanks

[#4]

@andyfzr 

Does the hub have a

single blue light across the middle - Hub One

or

a circle with blue lights at the top and bottom - Hub Two

You need to be testing using a ethernet wired connection for a true reflection of speed

[#5]

Hub1 (lights across the bottom) or Hub2 (light in the centre)? See here for the  difference: https://www.plus.net/help/broadband/router-setup-guides/

It is possible PN have not been informed of the job completion, therefore have not changed things at their end.

The engineer is from Openreach, not Plusnet, by the way.

[#6]

@andyfzr 

This will help identify your router.

https://www.plus.net/help/broadband/router-setup-guides/

Unless the install was today where PN systems might need time to catch up you should get full speed almost immediately. There is no settling in period.

Did you order a Hub2 as part of the install?

Brian

[#7]

Just my old hub 2. I've not heard anything from Plusnet. Only getting this now

8.60

Mbps download

6.48

Mbps upload

Latency: 8 ms
Server: London
Your Internet speed is fine.

Your Internet connection should be able to handle streaming an HD video. If multiple devices are streaming video at the same time, you may run into some congestion.

[#8]

Circle blue light. I think it's b 2. I've had it for a couple of years now

[#9]

OK . Which speed tester did you use, because that is a load of bull? Which socket on the Hub is the Ethernet cable from the ONTplugged into? Check both ends are fully seated.

[#10]

It was only fitted this morning but I just thought it would be faster than my old one at least. Just tried broadband checker and getting 7mb now
I'll have to wait and see if it settles down. Thanks

[#11]

Can you reply to message #9 please?

Even without the notification from PN, FTTP connections should work as expected once they are properly completed.

[#12]

@andyfzr 

Perhaps try switching off the new ONT for say 30 seconds, and then switch it back on ?.

Have you removed the old RJ11 VDSL modem cable from the master phone socket ?

.

[#13]

Just reset it all and getting 5.4 now. I'll have to contact Plusnet

[#14]

@andyfzr 

Login to your PN Members page and see if there are any Open Questions / Tickets on your account.

Brian

[#15]

@andyfzr Are you plugged into the WAN port on the Hub, and exactly how are you testing, please?