SNR Reset request
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- SNR Reset request
30-10-2021 3:48 PM
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Hi there,
Would a kind Plusnet staffer reset my line please? It looks like the line's been banded due to noise on the line a month or so ago. The offending noise has been taken care of, but speed hasn't fully recovered.
Thanks very much in advance.
Fixed! Go to the fix.
Re: SNR Reset request
31-10-2021 9:59 AM
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Hi @AMC1973
Sure thing, I've raised the request now for your line to be reset which should go through within 3 working days.
Let us know how your speed looks after then.
Re: SNR Reset request
31-10-2021 12:47 PM
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Hi Gandalf,
Thanks for your quick response, and your great service. As always, you're always quick on the case whenever I have an issue - which thankfully isn't that often. I'll update you on the speed as soon as the reset goes through.
Thanks again, and have a great day.
31-10-2021 3:21 PM
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Hi @AMC1973
Cheers for the feedback and kind words, no problem at all. Happy to help in any way I can
I hope you have a good rest of your day and Halloween.
Re: SNR Reset request
03-11-2021 12:58 PM
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Hi Gandalf,
Speed is back up to where I would expect. Many thanks again for your quick response, and great customer service.
Have a great rest of week, and very best wishes.
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