SNR Reset request

[#1]

Hi there,

Would a kind Plusnet staffer reset my line please? It looks like the line's been banded due to noise on the line a month or so ago. The offending noise has been taken care of, but speed hasn't fully recovered.

Thanks very much in advance.

[#2]

Hi @AMC1973

Sure thing, I've raised the request now for your line to be reset which should go through within 3 working days. 

Let us know how your speed looks after then.

[#3]

Hi Gandalf,

Thanks for your quick response, and your great service. As always, you're always quick on the case whenever I have an issue - which thankfully isn't that often. I'll update you on the speed as soon as the reset goes through.

Thanks again, and have a great day.

[#4 · Accepted solution]

Hi @AMC1973

Cheers for the feedback and kind words, no problem at all. Happy to help in any way I can

I hope you have a good rest of your day and Halloween.

[#5]

Hi Gandalf,

Speed is back up to where I would expect. Many thanks again for your quick response, and great customer service.

Have a great rest of week, and very best wishes.