Changing an Openreach engineer appointment

[#1]

I reported a landline fault and through the chatbot/text system I was given an engineer appointment. But either the fault has been fixed or has corrected itself – what is the best or quickest way to cancel the appointment, or contact number? Thanks in advance.

[#2]

Ring plusnet and and ask about your fault. You cannot ring Openreach directly regarding a fault.

[#3 · Accepted solution]

Thank you so much for replying to my message, that's exactly where the confusion was in my mind! I will contact Plusnet. Regards, Will

[#4]

Hey there @billymacnab did you get it sorted or do you need me to cancel it?

[#5]

Hi, thanks for your swift reply, much appreciated. I haven't phoned Plusnet, so would you be kind enough to cancel the appointment for me? I'm presuming you have all the information you need. Thanks again, Will

[#6]

All cancelled for you now Let me know if you need anything else.

[#7]

Will, thank you so much for doing that. Such great service again from Plusnet.

I suspect the 'fault' might have had something to do with Scotland being battered by storms!

Regards, Will

[#8]

Yeah more than likely, down in Sheffield it's bad but I bet you lot are having it worse. Have a great weekend and stay safe.

[#9]

You have a good weekend too and thanks again....