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Home Phone call credit threshold reminder

remikz
Newbie
Posts: 7
Thanks: 2
Registered: ‎11-07-2020

Home Phone call credit threshold reminder

Hi,

How do I unsubscribe from automated emails reminding me about my "Home Phone call credit threshold"/

We use around 10% of our "credit" (it's not really credit) per month so don't need them.

Thanks.

3 REPLIES 3
willcutforth
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,718
Thanks: 80
Fixes: 113
Registered: ‎27-11-2020

Re: Home Phone call credit threshold reminder

Hey there @remikz unfortunately as they are all automated and sent out, we can't stop it from happening. I am sorry about that.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
remikz
Newbie
Posts: 7
Thanks: 2
Registered: ‎11-07-2020

Re: Home Phone call credit threshold reminder

Hi,

Thanks for your reply.

Sure you can stop them; you need to add the ability to unsubscribe to the code that sends these marketing emails out.

How quickly can you do that please?

Thanks.

 

Baldrick1
Moderator
Moderator
Posts: 12,423
Thanks: 5,595
Fixes: 430
Registered: ‎30-06-2016

Re: Home Phone call credit threshold reminder

@remikz 

The PSTN network is being switched off in the next 2 years and Plusnet are not providing a VoIP replacement.

I cannot imagine that additional features like this would be considered.

Moderator and Customer
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