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Voicemail not working

Abzlady70
Newbie
Posts: 3
Registered: ‎02-08-2018

Voicemail not working

Can anyone help with a Voicemail issue?  I came home today to find that we now get a dead tone when I dial 1571.  It was working fine yesterday.  I've checked my account/package and we are still signed up for Voicemail.  Any ideas?

7 REPLIES 7
jab1
Legend
Posts: 19,068
Thanks: 6,251
Fixes: 288
Registered: ‎24-02-2012

Re: Voicemail not working

Can you make any outgoing calls/do you have a dial tone on the phone? If the answer to either of those is 'no', report a phone fault via Report your landline problem | Help | Plusnet 

John
Abzlady70
Newbie
Posts: 3
Registered: ‎02-08-2018

Re: Voicemail not working

Hi John, we have a dial tone and can make calls as usual.  

jab1
Legend
Posts: 19,068
Thanks: 6,251
Fixes: 288
Registered: ‎24-02-2012

Re: Voicemail not working

OK - just wondered. It may be an idea to  give them a call tomorrow morning in that case.

John
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 863
Fixes: 223
Registered: ‎27-04-2007

Re: Voicemail not working

Hi there, I've performed a test on your line and it's now showing us any obvious causes for the issue. Just to check does your handset have it's own voicemail functionality?

 

Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
DeeDee28
Hooked
Posts: 5
Registered: ‎03-08-2022

Re: Voicemail not working

Hi Abzlady 70

I have just spoken to someone in the line fault section as I have same problem.  They have had a lot of calls on this!  Apparently seems to be a national fault and now they are aware of it action is being taken to trace and fix the problem.  Couldn't give a timescale though!

 

willcutforth
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,718
Thanks: 80
Fixes: 113
Registered: ‎27-11-2020

Re: Voicemail not working

@DeeDee28 should be fixed now, can you please try it for me? Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
DeeDee28
Hooked
Posts: 5
Registered: ‎03-08-2022

Re: Voicemail not working

Yes, it is now working  Thank you