Being billed after leaving Plusnet

lh7 · ‎05-04-2022

I've left plusnet, and have paid my final bill. I have cancelled my direct debit but I am still getting pre-payment emails every month saying that I am due to pay.

Please can someone tell me how to stop this and fully close down my plusnet account.

Thank You.

adamwalker · ‎27-04-2007

Hi there, I'm really sorry that you're still receiving billing notifications after cancelling with us, that's definitely not right, I'll get that sorted out for you, can you send me a private message along with your username please?

If this post resolved your issue please click the 'This fixed my problem' button

Adam Walker
Plusnet Help Team

stenyboy · ‎14-04-2022

Hi,

I am being asked by Plusnet for a full month's payment or I will loose the service. I left Plusnet on 29th March. I have not received a final payment request on this demand as above.

Any help would be greatly appreciated.

Kind regards

Paul

Townman · ‎22-08-2007

Hi Paul,

A warm welcome to the forums.

To which ISP did you migrate to?

If Virgin Media, note that such migrations do not automatically cease your old service.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

stenyboy · ‎14-04-2022

Hi,

Thanks for your swift reply.

I moved to Sky and they did inform you as I received notification of such from Plusnet.

Kind regards

Paul

Townman · ‎22-08-2007

@stenyboy

I escalated this one - something is stuck and is queued for attention.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

adam945 · ‎01-12-2020

@stenyboy

Thanks a lot for making us aware of this, and I'm really sorry for the inconvenience caused here. @Townman is spot on, our STOP order became stuck on Openreach's side, which is why the account was left open. I've just been in touch with them to get the matter sorted out. I've also closed the account, and have backdated the cease to 29/03/2022.

I final bill will soon be generated with the correct pro rata charges / refunds on there.

Adam
Plusnet Help Team - Leeds