@Pete27 Hi Pete,
Yes, we got back just as the rain started to turn to snow!. We're near Nottingham so are on the bottom edge of the Yellow warning area and the Amber warning is about 20 miles North.
Ok, so back to your bill. Sounds like you're happy with how the refund is shown and has been processed after @Gandalf 's explanation. It's slightly confusing that the adverts for the products say 'Line rental included' and people wonder why there is a charge for line rental on the invoice !
Yes, the line rental IS included in the overall monthly charge but is still required and as such is shown on the invoice.
The overall monthly charge therefore includes two components , one labelled Unlimited Fibre Extra (which is really just the broadband bit) and Line rental.
So going forward from the picture of your invoice, it looks like your monthly cost is £25.99. I'm basing this on the charges & discounts showing for the period 07/02/24 to 06/03/24, which is the next complete billing cycle month.
This is broken down as a charge for the broadband (Unlimited Fibre Extra) of £27.86 , a discount of £27.86 off the broadband cost, a charge for line rental of £26.53 and a further discount of £0.54 , giving the effective total cost of £25.99.As to why there are 2 discounts and not just one! well that's historical in that traditionally discounts were only applied to the broadband component, but now in some cases (like yours) the total discount exceeds the monthly broadband cost and due to the way the billing system works! ist not possible to apply a single discount that is greater than the monthly braodband cost.
So the discount is broken in two, one against the broadband component (equal to the charge) and a further one against the line rental component. Daft isn't it!, but the end result is correct, it just confuses.
As to the entries on your breakdown for the period 22/01 to 06/02 , they relate to the previous billing cycle. It looks like you recontracted on the 22nd, so the billing system needs to adjust for that. Because you have paid in advance for the period to 06/02 , and the contract price may have changed from the 22nd, it needs to refund (pro rata) any charges at the old rate and re-apply then at the new rate for the period 22/01 to 06/02.
The fact that the new and old price MAY be the same, the billing system still goes through the motions!. Of course, what makes it even more confusing is that, if there were any discounts applicable during this period, then they show as a charge!
Since a discount is in effect a credit, when its reversed of course, it shows as a debit!
Actually, looking at your invoice , I think its slightly wrong in that for the period 22/01 to 06/02 (for the broadband component) you have been credited at the old price ( with the reversed discount charged ) but then not charged at the new price but still given the discount!
So I think you're actually £14.38 up on the deal this month! (I'd keep quiet about it if I were you and hope Anoush doesnt notice!)
Sorry about the dietribe! but once I started to explain, I thought it was best to make it as complete as possible.
I just hope that clarifies things...
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