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Broadband Referral Fee Stopped

FIXED
pete13
Hooked
Posts: 5
Registered: ‎30-09-2021

Broadband Referral Fee Stopped

I used to get a monthly referral fee credited to my account, after referring a friend to plusnet bb.
When my May 2024 bill came around, the referral fee was no longer on there.
This maybe due to a [-Censored-] up by plusnet over my referral person moving house at the start of May, where instead of her account being moved, it got cancelled (along with a hefty cancellation fee), even though the correct house move procedure was followed. That matter was resolved and is now fine.
However, the referral fee has not been reinstated.
Can this be looked into please?

Moderator's note by Mike (Mav): Avoidance of swear filter edited as per Forum rules.
10 REPLIES 10
Baldrick1
Moderator
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Registered: ‎30-06-2016

Re: Broadband Referral Fee Stopped

Moderator's note:
Thread moved from Broadband to My Account/Billing

Moderator and Customer
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James30
Plusnet Help Team
Plusnet Help Team
Posts: 478
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Fixes: 32
Registered: ‎19-04-2023

Re: Broadband Referral Fee Stopped

@pete13 Hiya, I understand what's your saying, it makes sense what you mean and I'm sorry for the mixup. Can you ask your friend to call or message to say that "I had a referral and I want my new account to show that it's been referred by my friend *your username*"

 

That way we can add it back on so you get the credit, would that be OK?

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team
pete13
Hooked
Posts: 5
Registered: ‎30-09-2021

Re: Broadband Referral Fee Stopped

No, probs. I can get her to do that. By message, do you mean on here or email to cs?
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 2,032
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Registered: ‎22-01-2018

Re: Broadband Referral Fee Stopped

On here is fine @pete13

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
MisterW
Superuser
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Posts: 16,159
Thanks: 6,150
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Registered: ‎30-07-2007

Re: Broadband Referral Fee Stopped

or email to cs

@pete13  for information, there is no email address for customer services.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

amandagpigs1
Newbie
Posts: 2
Registered: ‎03-08-2024

BB Referral Correction

Hi, I had a referral for my old bb account <Redacted> and I want my new account <Redacted> to show that it's been referred by my friend <Redacted>.

 

See the following topic:

https://community.plus.net/t5/My-Account-Billing/Broadband-Referral-Fee-Stopped/td-p/1980485

Many thanks, Amanda.

Moderator's note:
Personal information removed from a public forum (to an area that staff can see).
Mav
Moderator
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Registered: ‎06-04-2007

Re: BB Referral Correction

Moderator's note(s):

I have moved amandagpigs1 post here to make replies easier to follow.

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James30
Plusnet Help Team
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Posts: 478
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Registered: ‎19-04-2023

Re: BB Referral Correction

Fix

@amandagpigs1 Hi, I've raised you a ticket here @ https://www.plus.net/wizard/?p=view_question&id=243089942 so please can you reply to it, thanks.

 

FYI, you may want to remove the account specifics from the post.

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team
amandagpigs1
Newbie
Posts: 2
Registered: ‎03-08-2024

Re: BB Referral Correction

How do I edit my original post to remove account specifics? "Post Options" doesn't give me an edit option and I can't see any other edit links.

MisterW
Superuser
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Posts: 16,159
Thanks: 6,150
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Registered: ‎30-07-2007

Re: BB Referral Correction

@amandagpigs1 you can only edit the post for a limited time. I'll ask the mods to remove the information.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.