Broadband Referral Fee Stopped

[#1]

I used to get a monthly referral fee credited to my account, after referring a friend to plusnet bb.
When my May 2024 bill came around, the referral fee was no longer on there.
This maybe due to a [-Censored-] up by plusnet over my referral person moving house at the start of May, where instead of her account being moved, it got cancelled (along with a hefty cancellation fee), even though the correct house move procedure was followed. That matter was resolved and is now fine.
However, the referral fee has not been reinstated.
Can this be looked into please?

Moderator's note by Mike (Mav): Avoidance of swear filter edited as per Forum rules.

[#2]

Moderator's note:
Thread moved from Broadband to My Account/Billing

[#3]

@pete13 Hiya, I understand what's your saying, it makes sense what you mean and I'm sorry for the mixup. Can you ask your friend to call or message to say that "I had a referral and I want my new account to show that it's been referred by my friend *your username*"

That way we can add it back on so you get the credit, would that be OK?

[#4]

No, probs. I can get her to do that. By message, do you mean on here or email to cs?

[#5]

On here is fine @pete13

[#6]

or email to cs

@pete13  for information, there is no email address for customer services.

[#7]

Hi, I had a referral for my old bb account <Redacted> and I want my new account <Redacted> to show that it's been referred by my friend <Redacted>.

See the following topic:

https://community.plus.net/t5/My-Account-Billing/Broadband-Referral-Fee-Stopped/td-p/1980485

Many thanks, Amanda.

Moderator's note:
Personal information removed from a public forum (to an area that staff can see).

[#8]

Moderator's note(s):

I have moved amandagpigs1 post here to make replies easier to follow.

[#9 · Accepted solution]

@amandagpigs1 Hi, I've raised you a ticket here @ https://www.plus.net/wizard/?p=view_question&id=243089942 so please can you reply to it, thanks.

FYI, you may want to remove the account specifics from the post.

[#10]

How do I edit my original post to remove account specifics? "Post Options" doesn't give me an edit option and I can't see any other edit links.

[#11]

@amandagpigs1 you can only edit the post for a limited time. I'll ask the mods to remove the information.