Compensation Credit for complete loss of Broadband.

[#1]

Hi,

Due to what was classed as a Major Outage i was without any broadband service for nearly two weeks , as from August 16th.I did ring up Plusnet and report the fault and was given a ticket number but nothing has been updated..

Does anyone know if i am entitled to compensation for the total loss of my broadband connection and how do i apply for any compensation ? Thanks for any help. 

[#2]

Sorry to hear this @Kpfran 

I've created a ticket on your account with the information which you'll get an e-mail copy of.

Let me know if you have any further questions 

[#3 · Accepted solution]

Many thanks Matthew.